Vectors of innovation to support quality initiatives in the framework of ISO 9001:2000

Stelian Brad

23 citations0/0 files storedInternational Journal of Quality & Reliability Management

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Quality and Management Systems Quality and Supply Management Management Systems and Quality Improvement

Abstract

Purpose The purpose of this paper is to investigate hidden/less tangible dimensions of ISO 9001:2000 standard for better understanding where there are potentials for designing and implementing highly mature quality management systems (QMSs). Design/methodology/approach Based on advanced quality tools, 80‐20 rule and inventive problem‐solving algorithms, a novel methodology is developed and applied for quantifying the value weight of ISO 9001:2000 requirements in the equation of business competitiveness, for identifying critical issues, conflicts and barriers within projects dealing with quality management system (QMS) design and implementation, as well as for defining in a systematic way innovative solutions to the challenges arising from these analyses. Findings A quantitative assessment of the conformity that business processes have relative to ISO 9001:2000 requirements is possible even in the early stage of designing the QMS. A large number of conflicts and barriers could affect the performance of a QMS. Mature QMSs should consider innovative vectors of intervention from the early phases of their planning and designing processes. Research limitations/implications The set of criteria and their ranks that were used to determine the value weights of the requirements within ISO 9001:2000 have been established only with a focus group of stakeholders; an extensive survey might reveal slight differences of results. Practical implications ISO 9001:2000 provides only a generic framework for bringing quality to life. Both careful performance planning and process innovation are required to elaborate a mature QMS. Originality/value The paper reveals a novel tool for quantifying the gap between a given quality management system and ISO 9001:2000 requirements. A comprehensive set of innovative solutions for approaching the design and implementation of a QMS in a competitive way are also provided.

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References

1995Quality Function Deployment: How to Make QFD Work for You 2004Quality Managemnet and Quality Assurance Standards—Part 3 2006Exploring soft versus hard factors for TQM implementation in small and medium‐sized enterprises 2006ISO 9001:2000 in small organisations 2004ISO 9000 Performance in Japanese Industries 2003Quality management practices and operational performance: Empirical evidence for Spanish industry 2003Effects of ISO 9000 certification on firms' performance: A vision from the market 2004Implementing ISO 9000: performance improvement by first or second movers

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