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The key performance indicators (KPIs) and their impact on overall organizational performance

16 references·16 citing·48 second hopsampled

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References

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2004Intellectual capital – defining key performance indicators for organizational knowledge assets325 cited
1995A study of measuring the critical factors of quality management300 cited
1996A survey and taxonomy of strategy‐related performance measures for manufacturing265 cited

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1995

Business process re‐engineering and process management

237 cited

2005Erratum231 cited

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