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Engaging suppliers in CRM: The role of justice in buyer–supplier relationships · Study

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ArticleEngaging suppliers in CRM: The role of justice in buyer–supplier relationships

Rachel Duffy2012

Article2012

Engaging suppliers in CRM: The role of justice in buyer–supplier relationships

Rachel Duffy · Andrew P. Fearne · Sue Hornibrook · Karise Hutchinson · Andrea Reid

70 citations·0/0 files stored·International Journal of Information Management

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Customer Service Quality and Loyalty Quality and Supply Management Corporate Governance and Management

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References

1979A Paradigm for Developing Better Measures of Marketing Constructs 1987Developing Buyer-Seller Relationships 2000Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research 2001On the dimensionality of organizational justice: A construct validation of a measure.1994Characteristics of partnership success: Partnership attributes, communication behavior, and conflict resolution techniques 1975Procedural Justice: A Psychological Analysis 1976Procedural Justice: A Psychological Analysis 1986Interactional justice : communication criteria of fairness

Cited by

2018Balancing the Scales of Justice: Do Perceptions of Buyers’ Justice Drive Suppliers’ Social Performance?2019The role of perceived justice in buyer-supplier relationships in times of economic crisis 2021Curbing opportunism in marketing channels: The roles of influence strategy and perceived fairness 2020Paradox of Supply Chain Integration and Firm Performance: The Moderating Roles of Distributive and Procedural Justice*2021

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2009Exploring the association between fairness and organisational outcomes in supply chain relationshipsarticle · 17 shared references 2018Customer Categorization, Relational Justice and SME Performance in Supermarket Supply Chainsarticle · 17 shared references 2017Re-examining the link between fairness and commitment in buyer-supplier relationshipsarticle · 14 shared references 2019The role of perceived justice in buyer-supplier relationships in times of economic crisisarticle · 14 shared references 2007Towards a better understanding of partnership attributes: An exploratory analysis of relationship type classificationarticle · 13 shared references 2012How does justice matter in achieving buyer–supplier relationship performance?article · 11 shared references

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Year2012

Typearticle

Published2012-05-17

VenueInternational Journal of Information Management

ISSN-L0268-4012

Languageen

Citations70

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.ijinfomgt.2012.04.005

openalex_workW1991518652

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