The People Capability Maturity Model

Abstract

The People Capability Maturity Model® (People CMM®) advocates a staged approach to organizational change. Developed by the Carnegie Mellon University Software Engineering Institute, this model seeks to bring discipline to the people side of management by promoting a structured, repeatable, and predictable approach for improving an organization's workforce-related processes. A system of best practice processes, and associated practices, holds potential for changing an organization's culture from that of an “ad-hoc”racy to one pursuing workforce excellence. This article introduces Human Performance Technology professionals to the model, its approach, and its potential to improve workforce performance.

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