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Customer-oriented improvement and evaluation of supply chain processes supported by simulation models
16 references·16 citing·37 second hopsampled
Customer-oriented improvement and evaluation of supply chain processes supported by simulation models (2004)Customer-oriented improvement and evaluat…Aligning supply chain strategies with product uncertainties (2003)Aligning supply chain strateg…A framework for supply chain performance measurement (2003)A framework for supply chain …Aligning Supply Chain Strategies with Product Uncertainties (2002)Aligning Supply Chain Strateg…The rediscovery of postponement a literature review and directions for research (2001)The rediscovery of postponeme…Supply chain migration from lean and functional to agile and customised (2000)Supply chain migration from l…Business Dynamics: Systems Thinking and Modeling for a Complex World (2000)Business Dynamics: Systems Th…Simulation modeling and analysis (1999)Simulation modeling and analy…Supply Chain Postponement and Speculation Strategies: How to choose the right strategy (1998)Supply Chain Postponement and…What is the Right Supply Chain for Your Product (1997)What is the Right Supply Chai…Unanticipated Side Effects of Successful Quality Programs: Exploring a Paradox of Organizational Improvement (1997)Unanticipated Side Effects of…The balanced scorecard: Translating strategy into action (1997)The balanced scorecard: Trans…Manufacturing Strategy : Text and Cases (1994)Manufacturing Strategy : Text…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Simulation Modeling and Analysis. (1983)Simulation Modeling and Analy…An empirical analysis of supply and manufacturing risk and business performance: a Chinese manufacturing supply chain perspective (2018)An empirical analysis of supp…Intelligent logistics: Involving the customer (2016)Intelligent logistics: Involv…Effects of innovation leadership and supply chain innovation on supply chain efficiency: Focusing on hospital size (2016)Effects of innovation leaders…A toolkit of designs for mixing Discrete Event Simulation and System Dynamics (2016)A toolkit of designs for mixi…A Generic Framework for Hybrid Simulation in Healthcare (2016)A Generic Framework for Hybri…A business process re-design methodology to support supply chain integration: Application in an Airline MRO supply chain (2015)A business process re-design …Exploring lean healthcare practice and supply chain innovation for Malaysian healthcare industry (2014)Exploring lean healthcare pra…A hierarchical approach for evaluating energy trade-offs in supply chains (2013)A hierarchical approach for e…The internal bullwhip effect in car manufacturing (2012)The internal bullwhip effect …Business excellence through total supply chain quality management (2012)Business excellence through t…Measuring Supply Chain Performance: Current Research and Future Directions (2010)Measuring Supply Chain Perfor…Customer orientation and performance outcomes in supply chain management (2007)Customer orientation and perf…Applying UML and software simulation for process definition, verification, and validation (2007)Applying UML and software sim…An objective-oriented and product-line-based manufacturing performance measurement (2007)An objective-oriented and pro…Efficiency analysis of supply chain processes (2006)Efficiency analysis of supply…Analysis of postponement strategy for perishable items by EOQ-based models (2006)Analysis of postponement stra…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Quality, satisfaction and behavioral intentions (2000)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)\nThe use of partial least squares path modeling in international marketing (2009)Performance measures and metrics in a supply chain environment (2001)Performance measurement for green supply chain management (2005)A literature review and a case study of sustainable supply chains with a focus on metrics (2012)Supply chain resilience: Conceptualization and scale development using dynamic capability theory (2017)Logistics and Supply Chain Management (2021)Issues in Supply Chain Management (2000)Arcs of integration: an international study of supply chain strategies (2001)Perspectives in supply chain risk management (2006)Research in the process and content of manufacturing strategy (1990)A resource‐based view of manufacturing strategy and the relationship to manufacturing performance (2002)The Financial Impact of ISO 9000 Certification in the United States: An Empirical Analysis (2005)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)A Strategic Framework for Customer Relationship Management (2005)Measuring Organizational Performance: Towards Methodological Best Practice (2009)Testing ecological models: the meaning of validation (1996)Developing Theory Through Simulation Methods (2007)Verification and validation of simulation models (2012)Modeling Good Research Practices—Overview: A Report of the ISPOR-SMDM Modeling Good Research Practices Task Force-1 (2012)Simulation Modeling and Analysis (2016)System Dynamics: Systems Thinking and Modeling for a Complex World (2002)Promoting novelty, rigor, and style in energy social science: Towards codes of practice for appropriate methods and research design (2018)Artificial Intelligence and Management: The Automation–Augmentation Paradox (2021)
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References

  • 2000Business Dynamics: Systems Thinking and Modeling for a Complex World9,353 cited
  • 1983Simulation Modeling and Analysis.8,697 cited
  • 1997The balanced scorecard: Translating strategy into action8,199 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1999Simulation modeling and analysis3,833 cited
  • 1997What is the Right Supply Chain for Your Product3,084 cited
  • 2003A framework for supply chain performance measurement2,193 cited
  • 1994Manufacturing Strategy : Text and Cases1,033 cited
  • 2002Aligning Supply Chain Strategies with Product Uncertainties1,024 cited
  • 2003Aligning supply chain strategies with product uncertainties922 cited
  • 2000Supply chain migration from lean and functional to agile and customised811 cited
  • 1998Supply Chain Postponement and Speculation Strategies: How to choose the right strategy527 cited
  • 2001The rediscovery of postponement a literature review and directions for research522 cited

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  • 1997Unanticipated Side Effects of Successful Quality Programs: Exploring a Paradox of Organizational Improvement361 cited
  • Cited by

    • 2016A toolkit of designs for mixing Discrete Event Simulation and System Dynamics121 cited
    • 2016Intelligent logistics: Involving the customer108 cited
    • 2010Measuring Supply Chain Performance: Current Research and Future Directions107 cited
    • 2018An empirical analysis of supply and manufacturing risk and business performance: a Chinese manufacturing supply chain perspective99 cited
    • 2016Effects of innovation leadership and supply chain innovation on supply chain efficiency: Focusing on hospital size94 cited
    • 2006Efficiency analysis of supply chain processes80 cited
    • 2007Customer orientation and performance outcomes in supply chain management77 cited
    • 2006Analysis of postponement strategy for perishable items by EOQ-based models66 cited
    • 2007An objective-oriented and product-line-based manufacturing performance measurement63 cited
    • 2015A business process re-design methodology to support supply chain integration: Application in an Airline MRO supply chain49 cited
    • 2012The internal bullwhip effect in car manufacturing43 cited
    • 2014Exploring lean healthcare practice and supply chain innovation for Malaysian healthcare industry40 cited
    • 2016A Generic Framework for Hybrid Simulation in Healthcare39 cited
    • 2012Business excellence through total supply chain quality management38 cited
    • 2013A hierarchical approach for evaluating energy trade-offs in supply chains38 cited
    • 2007Applying UML and software simulation for process definition, verification, and validation36 cited