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The E-Government paradox: Better customer service doesn't necessarily cost less

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References

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Designing, Implementing, and Evaluating User-centered and Citizen-centered E-government

106 cited

2019Factors Influencing the Intention of University Students to Adopt and Use E-Government Services: An Empirical Evidence in China104 cited

2017Big data and the measurement of public organizations’ performance and efficiency: The state-of-the-art98 cited

2012Measuring the quality of governmental websites in a controlled versus an online setting with the ‘Website Evaluation Questionnaire’86 cited

2016E‐government and public service quality in Ghana82 cited

2016A Citizen‐Centric Framework For Assessing E‐Government Effectiveness76 cited

2011What is open government?75 cited

2012From Practice to Theory and back to Practice: Reflexivity in Measurement and Evaluation for Evidence-based Policy Making in the Information Society54 cited

2010LOCAL AUTHORITY E‐GOVERNMENT PARTNERSHIPS IN ENGLAND: A CASE STUDY15 cited