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• 2003The sources and aims of innovation in services: Variety between and within sectors296 cited
• 2009Service, services and products: rethinking operations strategy280 cited
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• 2006Services, products, and the institutional structure of production241 cited
• 2017Does Institutional Quality Matter for Trade? Institutional Conditions in a Sectoral Trade Framework239 cited
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• 2010Integrated solutions from a service-centered perspective: Applicability and limitations in the capital goods industry223 cited
• 2008SUPPLIER INNOVATIVENESS AND THE ROLE OF INTERORGANIZATIONAL LEARNING IN ENHANCING MANUFACTURER CAPABILITIES170 cited
• 2008From products to services and back again: Towards a new service procurement logic161 cited
• 2011Servitisation and value co-production in the UK music industry: An empirical study of Consumer Attitudes116 cited
• 2012Transitioning from a goods‐dominant to a service‐dominant logic112 cited
• 2009Innovation and productivity in knowledge intensive business services106 cited
• 2001WHAT IS THE U.S. GROSS INVESTMENT IN INTANGIBLES? (AT LEAST) ONE TRILLION DOLLARS A YEAR!104 cited