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Measuring Service Quality in Scheduled Bus Services

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References

1994Stated preference analysis of travel choices: the state of practice740 cited
1985Performance evaluation for bus transit230 cited

Cited by

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2009An ordinal logistic regression model for analysing airport passenger satisfaction103 cited
2004Implementing Quality Improvements in Public Transport99 cited
2008Willingness-to-pay of public transport users for improvement in service quality95 cited
2012Perceived attributes of bus and car mediating satisfaction with the work commute85 cited
2018Measuring the quality of public transportation systems and ranking the bus transit routes using multi-criteria decision making techniques82 cited

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2007Bus Transport: Economics, Policy and Planning76 cited

2008Market Segmentation Analysis using Attitudes toward Transportation75 cited

2016Road-based public transportation in urban areas of Indonesia: What policies do users expect to improve the service quality?68 cited

2017Where is the happy transit rider? Evaluating satisfaction with regional rail service using a spatial segmentation approach64 cited

2018Incorporating the travellers’ experience value in assessing the quality of transit nodes: A Rotterdam case study59 cited