From Discretionary to Required

Abstract

The distinction between organizational citizenship behavior (OCB) and required behavior remains questionable more than two decades after its conceptualization. To examine the conceptual confusion, OCB was assessed for consistency with the traditional definition. OCB perceived as owed to the organization was also identified. Results indicate that many OCBs are perceived as part of the job description, rewarded, and punished. This highlights the definitional problem: What is the theoretical and pragmatic difference between OCB and required behavior, or what does the label OCB mean? Assuming that OCB exists (perhaps at organization entry), it is argued to migrate from discretionary to psychologically required. Results are discussed in terms of role sending, leader—member exchange, and reinforcement by managers. Rather than reduce the worth of the OCB construct, we suggest that it remains valuable: discretionary, extrarole OCB may be a midpoint between a formal job description and expanded work behavior migrating to psychologically required.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 48 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.