References

No references inside the corpus for this window.

Cited by

• 2001The relationship between customer loyalty and customer satisfaction1,312 cited
• 2011Factors affecting customer loyalty in Pakistan47 cited
• 2008The Mediating Effects of Perceived Value and Customer Satisfaction on Customer Loyalty in the Chinese Restaurant Setting41 cited
• 2018A Moderating Role of Green Practices on the Relationship between Service Quality and Customer Satisfaction: Chinese Hotel Context40 cited
• 2008Brand defection in a business-to-business financial service38 cited
• 2006The Role of Logistics Service Quality in Creating Customer Loyalty26 cited
• 2013Redress for Customer Dissatisfaction and Its Impact on Customer Satisfaction and Customer Loyalty20 cited
• 2008Guest satisfaction and guest loyalty study for hotel industry20 cited
• 2006Impact of the Internet on Customer Loyalty in Swedish Banks20 cited
• 2017Country Image Effect on Customer Loyalty Model18 cited
• 2007Is customer loyalty vulnerability-based? An empirical study of a Chinese capital-intensive manufacturing industry18 cited
• 2019Examining the Impact of Shipping Charge Fairness on Consumer Satisfaction and Behavior17 cited
• 2017Service quality and economic performance in the US airline business16 cited
• 2008