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SOCO's impact on individual sales performance: The integration of selling skills as a missing link
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SOCO's impact on individual sales performance: The integration of selling skills as a missing link (2008)SOCO's impact on individual sales perform…Mail and internet surveys : the tailored design method (2007)Mail and internet surveys : t…Salesperson Adaptive Selling Behavior and Customer Orientation: A Meta-Analysis (2006)Salesperson Adaptive Selling …The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings (2002)The Customer Orientation of S…Web Surveys (2000)Web SurveysOn the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing (2000)On the Profitability of Long-…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Adaptive Selling: Conceptualization, Measurement, and Nomological Validity (1990)Adaptive Selling: Conceptuali…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Socially Desirable Responding in Organizational Behavior: A Reconception (1987)Socially Desirable Responding…Perspectives on Behavior-Based versus Outcome-Based Salesforce Control Systems (1987)Perspectives on Behavior-Base…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…The Determinants of Salesperson Performance: A Meta-Analysis (1985)The Determinants of Salespers…The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)The SOCO Scale: A Measure of …The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)The SOCO Scale: A Measure of …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Generic Concept of Marketing (1972)A Generic Concept of MarketingA multidimensional perspective of business-to-business sales success: A meta-analytic review (2020)A multidimensional perspectiv…The role of lead management systems in inside sales performance (2019)The role of lead management s…Investigating Salesperson Performance Factors: A Systematic Review of the Literature on the Characteristics of Effective Salespersons (2019)Investigating Salesperson Per…Thought self-leadership strategies and sales performance: integrating selling skills and adaptive selling behavior as missing links (2017)Thought self-leadership strat…The role of humor usage on creativity, trust and performance in business relationships: An analysis of the salesperson-customer dyad (2017)The role of humor usage on cr…Clashing institutional interests in skills between government and industry: An analysis of demand for technical and soft skills of graduates in the UK (2017)Clashing institutional intere…How psychological resourcefulness increases salesperson's sales performance and the satisfaction of their customers: Exploring the mediating role of customer-oriented behaviors (2016)How psychological resourceful…The influence of sales force technology use on outcome performance (2015)The influence of sales force …The impact of salesperson customer orientation on sales performance via mediating mechanism (2015)The impact of salesperson cus…The good, the bad and the effective: a meta-analytic examination of selling orientation and customer orientation on sales performance (2014)The good, the bad and the eff…Antecedents of adaptive selling among retail salespeople: A multilevel analysis (2013)Antecedents of adaptive selli…Sales Quotas: Unintended Consequences on Trust in Organization, Customer-Oriented Selling, and Sales Performance (2012)Sales Quotas: Unintended Cons…Moral Judgment and its Impact on Business-to-Business Sales Performance and Customer Relationships (2010)Moral Judgment and its Impact…Does salesperson's customer orientation create value in B2B relationships? Empirical evidence from India (2010)Does salesperson's customer o…Determinants of B2B salespersons' performance and effectiveness: a review and synthesis of literature (2010)Determinants of B2B salespers…Customer-directed selling behaviors and performance: a comparison of existing perspectives (2009)Customer-directed selling beh…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Markets and Hierarchies: Analysis and Antitrust Implications. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 2007Mail and internet surveys : the tailored design method9,606 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 2000Web Surveys2,079 cited
  • 1982The SOCO Scale: A Measure of the Customer Orientation of Salespeople1,547 cited
  • 1972A Generic Concept of Marketing1,427 cited
  • 2000On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing1,364 cited
  • 1987Perspectives on Behavior-Based versus Outcome-Based Salesforce Control Systems1,197 cited
  • 1985The Determinants of Salesperson Performance: A Meta-Analysis1,187 cited
  • 2002The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings1,092 cited
  • 1982The SOCO Scale: A Measure of the Customer Orientation of Salespeople1,055 cited
  • 1990Adaptive Selling: Conceptualization, Measurement, and Nomological Validity870 cited
  • 2006

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Salesperson Adaptive Selling Behavior and Customer Orientation: A Meta-Analysis
705 cited
  • 1987Socially Desirable Responding in Organizational Behavior: A Reconception694 cited
  • Cited by

    • 2009Customer-directed selling behaviors and performance: a comparison of existing perspectives116 cited
    • 2014The good, the bad and the effective: a meta-analytic examination of selling orientation and customer orientation on sales performance110 cited
    • 2017The role of humor usage on creativity, trust and performance in business relationships: An analysis of the salesperson-customer dyad108 cited
    • 2015The impact of salesperson customer orientation on sales performance via mediating mechanism96 cited
    • 2010Does salesperson's customer orientation create value in B2B relationships? Empirical evidence from India93 cited
    • 2016How psychological resourcefulness increases salesperson's sales performance and the satisfaction of their customers: Exploring the mediating role of customer-oriented behaviors91 cited
    • 2015The influence of sales force technology use on outcome performance83 cited
    • 2017Thought self-leadership strategies and sales performance: integrating selling skills and adaptive selling behavior as missing links81 cited
    • 2017Clashing institutional interests in skills between government and industry: An analysis of demand for technical and soft skills of graduates in the UK79 cited
    • 2019Investigating Salesperson Performance Factors: A Systematic Review of the Literature on the Characteristics of Effective Salespersons76 cited
    • 2020A multidimensional perspective of business-to-business sales success: A meta-analytic review64 cited
    • 2010Moral Judgment and its Impact on Business-to-Business Sales Performance and Customer Relationships62 cited
    • 2010Determinants of B2B salespersons' performance and effectiveness: a review and synthesis of literature62 cited
    • 2019The role of lead management systems in inside sales performance62 cited
    • 2012Sales Quotas: Unintended Consequences on Trust in Organization, Customer-Oriented Selling, and Sales Performance59 cited
    • 2013Antecedents of adaptive selling among retail salespeople: A multilevel analysis54 cited