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Strategic Responses to Environmental Turbulence
8 references·6 citing·42 second hop
Strategic Responses to Environmental Turbulence (1992)Strategic Responses to Environmental Turb…Implanting Strategic Management (2018)Implanting Strategic Manageme…Service quality: An international comparison of bank customers’ expectations and perceptions (1991)Service quality: An internati…Strategic Orientation of Business Enterprises: The Construct, Dimensionality, and Measurement (1989)Strategic Orientation of Busi…Strategic orientation of business enterprises: the construct, dimensionality, and measurement (1989)Strategic orientation of busi…Bank Customers′ Perceptions, Innovations and New Technology (1989)Bank Customers′ Perceptions, …Strategic Management (1979)Strategic ManagementArchetypes of Strategy Formulation (1978)Archetypes of Strategy Formul…The Causal Texture of Organizational Environments (1965)The Causal Texture of Organiz…A preliminary review of competitive reactions in the hip‐hop music industry (2008)A preliminary review of compe…Strategie marketingowe w osiąganiu przewagi konkurencyjnej w bankowości detalicznej (2003)Strategie marketingowe w osią…Intra-organisational Aspects of Service Quality Management: The Employees’ Perspective (1998)Intra-organisational Aspects …Direct marketing in the financial services industry (1994)Direct marketing in the finan…Corporate sponsorship by the financial services industry (1994)Corporate sponsorship by the …Strategic Marketing in Financial Services: Retrospect and Prospect (1993)Strategic Marketing in Financ…Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)A Service Quality Model and its Marketing Implications (1984)Zero defections: quality comes to services. (1990)Consequences of market orientation for customers and employees (2005)The effect of management commitment to service quality on frontline employees' affective and performance outcomes: an empirical investigation of the New Zealand public healthcare sector (2006)Relative efficacy of organizational support and personality traits in predicting service recovery and job performances: a study of frontline employees in Turkey (2010)Organization and environment (1967)Organizational Structure, Environment and Performance: The Role of Strategic Choice (1972)Designing Complex Organizations (1973)THE APPLICATION OF CLUSTER ANALYSIS IN STRATEGIC MANAGEMENT RESEARCH: AN ANALYSIS AND CRITIQUE (1996)Is innovation always beneficial? A meta-analysis of the relationship between innovation and performance in SMEs (2010)Studying configurations with qualitative comparative analysis: Best practices in strategy and organization research (2018)Quality in the Service Sector: A Review (1989)Relationship approach to marketing in service contexts: The marketing and organizational behavior interface (1990)Two Approaches to Service Quality Dimensions (1991)Customer needs and front‐office technology adoption (1997)Enhancing the customer experience: contributions from information technology (1998)Bank generic strategies: does Porter's theory apply in an international banking center (1999)Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)An exploration of customer exit in retail banking (1998)FACTORS INFLUENCING CUSTOMER SATISFACTION IN THE RETAIL BANKING SECTOR IN PAKISTAN (2003)Bank service quality: comparing Canadian and Tunisian customer perceptions (2011)Design for a Brain (1952)New Patterns of Management. (1962)Characteristics of Organizational Environments and Perceived Environmental Uncertainty (1972)THE HUMAN SIDE OF ENTERPRISE (1985)Stakeholder Theory: The State of the Art (2010)Organizing for Innovation in the Digitized World (2012)Critique of Henry Mintzberg's ‘The design school: Reconsidering the basic premises of strategic management’ (1991)The effect of strategic technology alliances on company performance (1994)STAKEHOLDERS, SOCIAL RESPONSIBILITY, AND PERFORMANCE: EMPIRICAL EVIDENCE AND THEORETICAL PERSPECTIVES. (1999)Bank selection criteria — a student perspective (1995)Relationship marketing in the banking sector: the impact of new technologies (2003)A field study of customers’ switching behavior for bank services (2006)Use of partial least squares (PLS) in strategic management research: a review of four recent studies (1999)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Hierarchical Latent Variable Models in PLS-SEM: Guidelines for Using Reflective-Formative Type Models (2012)Strategic issue management (1980)Strategy implementation versus middle management self‐interest (1986)What to do next? The case for non‐predictive strategy (2006)
this work references cited by second hop

References

  • 1965The Causal Texture of Organizational Environments2,968 cited
  • 2018Implanting Strategic Management1,518 cited
  • 1989Strategic Orientation of Business Enterprises: The Construct, Dimensionality, and Measurement1,428 cited
  • 1978Archetypes of Strategy Formulation1,245 cited
  • 1989Strategic orientation of business enterprises: the construct, dimensionality, and measurement1,211 cited
  • 1979Strategic Management838 cited
  • 1991Service quality: An international comparison of bank customers’ expectations and perceptions204 cited
  • 1989Bank Customers′ Perceptions, Innovations and New Technology75 cited

Cited by

  • 1998Intra-organisational Aspects of Service Quality Management: The Employees’ Perspective73 cited
  • 1993Strategic Marketing in Financial Services: Retrospect and Prospect32 cited
  • 1994Corporate sponsorship by the financial services industry26 cited
  • 1994Direct marketing in the financial services industry15 cited
  • 2003Strategie marketingowe w osiąganiu przewagi konkurencyjnej w bankowości detalicznej13 cited
  • 2008A preliminary review of competitive reactions in the hip‐hop music industry7 cited

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