Explaining Intranet use with the Technology Acceptance Model

Robin P. Horton · Tamsin Buck · Patrick E. Waterson · Chris Clegg

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Technology Adoption and User Behaviour Knowledge Management and Sharing Information Systems Theories and Implementation

Abstract

This paper considers the application of the technology acceptance model (TAM) in explaining intranet usage in two organizations. The TAM was originally developed for explaining technology acceptance and has since been successfully applied to a number of technologies. Its suitability for modelling intranet use is considered here. The model is tested in two UK companies from the banking and engineering sectors. Study 1 finds that the TAM may be valuable as a tool for helping with analysing and understanding intranet usage. The second study indicates that its applicability may be variable between intranets and demonstrates that self-report and actual measures of usage are not interchangeable when applying such a model. The findings have implications for previous and current research employing the TAM and for intranet research in general.

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References

1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 1994Situated Learning: Legitimate Peripheral Participation.1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 1991Situated Learning 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models 1992Extrinsic and Intrinsic Motivation to Use Computers in the Workplace 1 1990Plans and Situated Actions: The Problem of Human-Machine Communication 1993User acceptance of information technology: system characteristics, user perceptions and behavioral impacts

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