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The effects of satisfaction and structural constraints on retailer exiting, voice, loyalty, opportunism, and neglect
16 references·16 citing·27 second hopsampled
The effects of satisfaction and structural constraints on retailer exiting, voice, loyalty, opportunism, and neglect (1993)The effects of satisfaction and structura…Exchange and Power in Social Life (2017)Exchange and Power in Social …External Control of Organizations: Resource Dependence Perspective (2011)External Control of Organizat…Testing Structural Equation Models. (1995)Testing Structural Equation M…Testing Structural Equation Models. (1994)Testing Structural Equation M…Structural Equations with Latent Variables. (1991)Structural Equations with Lat…Comparative fit indexes in structural models. (1990)Comparative fit indexes in st…LISREL 7 : a guide to the program and applications (1989)LISREL 7 : a guide to the pro…EQS : structural equations program manual (1989)EQS : structural equations pr…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment (1988)An Updated Paradigm for Scale…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Markets and Hierarchies: Anal…Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States. (1970)Exit, Voice and Loyalty: Resp…Exchange and Power in Social Life. (1965)Exchange and Power in Social …The Social Psychology of Groups (1959)The Social Psychology of Grou…Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens (2017)Service encounters, experienc…Building, measuring, and profiting from customer loyalty (2015)Building, measuring, and prof…Do customer satisfaction and reputation mediate the CSR–FP link? Evidence from Australia (2012)Do customer satisfaction and …The effects of relationship quality and switching barriers on customer loyalty (2010)The effects of relationship q…Consumer perception of interface quality, security, and loyalty in electronic commerce (2009)Consumer perception of interf…Neglected Outcomes of Customer Satisfaction (2006)Neglected Outcomes of Custome…Customer Relationship Dynamics: Service Quality and Customer Loyalty in the Context of Varying Levels of Customer Expertise and Switching Costs (2005)Customer Relationship Dynamic…Commitment and its theorized determinants: A meta–analysis of the Investment Model (2003)Commitment and its theorized …A cross-cultural study of switching barriers and propensity to stay with service providers (2003)A cross-cultural study of swi…Switching barriers in consumer markets: an investigation of the financial services industry (2001)Switching barriers in consume…Examining the Impact of Destructive Acts in Marketing Channel Relationships (2001)Examining the Impact of Destr…Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services (2000)Switching costs, alternative …Economic and social satisfaction: measurement and relevance to marketing channel relationships (2000)Economic and social satisfact…The Service Provider Switching Model (SPSM) (1999)The Service Provider Switchin…The impact of communication effectiveness and service quality on relationship commitment in consumer, professional services (1999)The impact of communication e…A Meta-Analysis of Satisfaction in Marketing Channel Relationships (1999)A Meta-Analysis of Satisfacti…A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)PLS-SEM: Indeed a Silver Bullet (2011)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Separation of Ownership and Control (1983)The Commitment-Trust Theory of Relationship Marketing (1994)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Social Capital in the Creation of Human Capital (2000)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)lavaan : An R Package for Structural Equation Modeling (2012)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Organizational Information Requirements, Media Richness and Structural Design (1986)Managing Legitimacy: Strategic and Institutional Approaches (1995)The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)The proactive component of organizational behavior: A measure and correlates (1993)A Decade of System Justification Theory: Accumulated Evidence of Conscious and Unconscious Bolstering of the Status Quo (2004)Modernization, cultural change, and democracy the human development sequence (2005)Inequity In Social Exchange (1965)Social Capital: Its Origins and Applications in Modern Sociology (1998)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study (2004)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1990Comparative fit indexes in structural models.25,213 cited
  • 1991Structural Equations with Latent Variables.17,443 cited
  • 2017Exchange and Power in Social Life15,909 cited
  • 2011External Control of Organizations: Resource Dependence Perspective14,181 cited
  • 1994Testing Structural Equation Models.14,120 cited
  • 1965Exchange and Power in Social Life.13,624 cited
  • 1976Markets and Hierarchies: Analysis and Antitrust Implications.13,381 cited
  • 1970Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States.11,189 cited
  • 1989EQS : structural equations program manual9,698 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1995Testing Structural Equation Models.8,211 cited
  • 1988An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment6,290 cited
  • 1959The Social Psychology of Groups5,898 cited
  • 1989

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LISREL 7 : a guide to the program and applications
3,777 cited

Cited by

  • 2003Commitment and its theorized determinants: A meta–analysis of the Investment Model732 cited
  • 2000Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services723 cited
  • 1999The impact of communication effectiveness and service quality on relationship commitment in consumer, professional services652 cited
  • 2003A cross-cultural study of switching barriers and propensity to stay with service providers515 cited
  • 2001Examining the Impact of Destructive Acts in Marketing Channel Relationships507 cited
  • 2005Customer Relationship Dynamics: Service Quality and Customer Loyalty in the Context of Varying Levels of Customer Expertise and Switching Costs490 cited
  • 2010The effects of relationship quality and switching barriers on customer loyalty490 cited
  • 2017Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens490 cited
  • 2006Neglected Outcomes of Customer Satisfaction483 cited
  • 1999A Meta-Analysis of Satisfaction in Marketing Channel Relationships474 cited
  • 2000Economic and social satisfaction: measurement and relevance to marketing channel relationships459 cited
  • 2001Switching barriers in consumer markets: an investigation of the financial services industry457 cited
  • 2009Consumer perception of interface quality, security, and loyalty in electronic commerce428 cited
  • 1999The Service Provider Switching Model (SPSM)419 cited
  • 2012Do customer satisfaction and reputation mediate the CSR–FP link? Evidence from Australia386 cited
  • 2015Building, measuring, and profiting from customer loyalty356 cited