The ABCs of QFD: formalizing the quest for cost‐effective customer delight

Michael E. Raynor

23 citations0/0 files storedNational Productivity Review

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Quality Function Deployment in Product Design Quality and Supply Management Management Systems and Quality Improvement

Abstract

Abstract In their quest for quality improvement, managers may sometimes feel as though they are adrift in a sea of acronyms. This article focuses on QFD— quality function deployment—carefully explaining the effective quality‐enhancing technique and demystifying its application.

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1996Benchmarking the application of quality function deployment in rapid prototyping 2012A cross-disciplinary approach to product development and design through quality function deployment, target costing and value engineering 2007IMPROVING MOBILE SERVICES DESIGN: A QFD APPROACH 1997Is Quality Function Deployment Good for Product Development? Forty Companies Say Yes 2014The Integration of the Kano Model and SERVQUAL into the House of Quality for Developing Occupational Safety and Health Training Program

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