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Is services marketing “really” different?
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Is services marketing “really” different? (1991)Is services marketing “really” different?Service Quality and Customer Loyalty in a Post-Crisis Context. Prediction-Oriented Modeling to Enhance the Particular Importance of a Social and Sustainable Approach (2019)Service Quality and Customer …Technology and Service Quality in the Banking Industry: An Empirical Study of Various Factors in Electronic Banking Services (2010)Technology and Service Qualit…TECHNOLOGY AND SERVICE QUALITY IN THE BANKING INDUSTRY Importance and Performance of Various Factors Considered In the Electronic Banking Services (2010)TECHNOLOGY AND SERVICE QUALIT…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)E-banking Adoption Model in Palestine (2011)THE RELATIONSHIP BETWEEN ELECTRONIC BANKING AND LIQUIDITY OF DEPOSIT MONEY BANKS IN NIGERIA (2015)Impact of E-service quality on customer satisfaction: a study of internet banking for general and maritime services in Nigeria (2022)Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)
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  • 2010Technology and Service Quality in the Banking Industry: An Empirical Study of Various Factors in Electronic Banking Services29 cited
  • 2010TECHNOLOGY AND SERVICE QUALITY IN THE BANKING INDUSTRY Importance and Performance of Various Factors Considered In the Electronic Banking Services25 cited
  • 2019Service Quality and Customer Loyalty in a Post-Crisis Context. Prediction-Oriented Modeling to Enhance the Particular Importance of a Social and Sustainable Approach21 cited

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