Managing Quality Dynamics

Eric R. Ziegel · James Teboul

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Management Systems and Quality Improvement Healthcare Quality and Management Quality and Supply Management

Abstract

Part 1 History and definition of quality: the importance of the quality dimension the definition of quality. Part 2 Quality strategies: a corrective and defensive strategy - quality as a problem quality as an economic and social solution - process control and improvement, controlling and improving the system, turnaround strategy and conditions governing change quality as a strategic solution - the second reform. Part 3 Quality in services: is there a specific way of managing quality? quality within the interface area. Part 4 The change process - methodology and tools: implementing change, induction strategies, resistance and motivation methods and tools - an orientation map.

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