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Managing Quality Dynamics
0 references·6 citing·24 second hop
Managing Quality Dynamics (1993)Managing Quality DynamicsUsing Yelp to Find Romance in the City (2017)Using Yelp to Find Romance in…Examining Drivers of Consumer Returns in E-Tailing with Real Shop Data (2017)Examining Drivers of Consumer…Assessing data currency — a probabilistic approach (2010)Assessing data currency — a p…An application of the American customer satisfaction index (ACSI) in the South African motor vehicle industry (2006)An application of the America…A Quality Study of Internet Banking in Thailand (2005)A Quality Study of Internet B…Modelling quality‐cost dynamics (1996)Modelling quality‐cost dynami…The management and control of quality (1989)The PIMS principles: Linking strategy to performance (1989)Juran's Quality Control Handbook (1990)A research on the measurement of quality costs in the Turkish food manufacturing industry (2009)Cost of quality consideration following product launch in a present worth assessment (2016)Is quality still free? (2016)Juran's quality handbook (1999)AIMQ: a methodology for information quality assessment (2002)Data quality assessment (2002)A Theory of Cognitive Dissonance (1957)Delivering quality service: balancing customer perceptions and expectations (1990)Habit and intention in everyday life: The multiple processes by which past behavior predicts future behavior. (1998)Emission burden concerns for online shopping returns (2021)Investigating Returns Management across E-Commerce Sectors and Countries: Trends, Perspectives, and Future Research (2024)Competing on the Eight Dimensions of Quality (1987)An evaluation of Internet banking in New Zealand (2003)Customer satisfaction with internet banking web sites: an empirical test and validation of a measuring instrument (2004)The Development of E-Banking in Developing Countries in the Middle East (2012)Urban Lifestyles: Diversity and Standardisation in Spaces of Consumption (1998)The experience economy: work is theatre & every business a stage (1999)The great good place : cafés, coffee shops, bookstores, bars, hair salons, and other hangouts at the heart of a community (1999)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Whence Consumer Loyalty? (1999)Consumer perceived value: The development of a multiple item scale (2001)
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  • 1996Modelling quality‐cost dynamics53 cited
  • 2010Assessing data currency — a probabilistic approach39 cited
  • 2006An application of the American customer satisfaction index (ACSI) in the South African motor vehicle industry26 cited
  • 2017Examining Drivers of Consumer Returns in E-Tailing with Real Shop Data19 cited
  • 2005A Quality Study of Internet Banking in Thailand16 cited
  • 2017Using Yelp to Find Romance in the City7 cited

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