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Competitive benchmarking of Korean luxury hotels using the analytic hierarchy process and competitive gap analysis
16 references·16 citing·30 second hopsampled
Competitive benchmarking of Korean luxury hotels using the analytic hierarchy process and competitive gap analysis (1996)Competitive benchmarking of Korean luxury…Encounter Satisfaction versus Overall Satisfaction versus Quality: The Customer's Voice (1994)Encounter Satisfaction versus…Building a competitive advantage for service firms: measurement of consumer expectations of service quality (1993)Building a competitive advant…Prescriptions for a service quality revolution in America (1992)Prescriptions for a service q…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…The Art and Science of Decision Making: The Analytic Hierarchy Process (1989)The Art and Science of Decisi…Benchmarking: the search for industry best practices that lead to superior performance (1989)Benchmarking: the search for …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Key Factors in Guest Satisfaction (1988)Key Factors in Guest Satisfac…The measurement of gaps in the quality of hotel services (1987)The measurement of gaps in th…The Analytic Hierarchy Process—A Survey of the Method and its Applications (1986)The Analytic Hierarchy Proces…Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Servqual : a multiple-item sc…The Analytic Hierarchy Process (1985)The Analytic Hierarchy ProcessQuality counts in services, too (1985)Quality counts in services, t…Decision making for leaders (1985)Decision making for leadersMarketing Applications of the Analytic Hierarchy Process (1980)Marketing Applications of the…Optimization by the Analytic Hierarchy Process (1979)Optimization by the Analytic …Competitive service quality benchmarking in airline industry using AHP (2016)Competitive service quality b…Service experience through the eyes of budget hotel guests: Do factors of importance influence performance dimensions? (2015)Service experience through th…Evaluation of retail service quality – a fuzzy AHP approach (2015)Evaluation of retail service …Benchmarking the service quality of airlines in the United States: an exploratory analysis (2015)Benchmarking the service qual…Cross‐cultural competitive benchmarking of fast‐food restaurant services (2013)Cross‐cultural competitive be…Measuring Service Quality using SERVQUAL and AHP: an application to a Chinese IT company and comparison (2011)Measuring Service Quality usi…Benchmarking with data envelopment analysis: a return on asset perspective (2011)Benchmarking with data envelo…Benchmarking the service quality of fast‐food restaurant franchises in the USA (2011)Benchmarking the service qual…Evaluating the comparative service quality of supermarkets using the analytic hierarchy process (2010)Evaluating the comparative se…Comparing perceived and expected service using an AHP model: an application to measure service quality of a company engaged in pharmaceutical distribution (2010)Comparing perceived and expec…Evaluating the financial performances of Korean luxury hotels using data envelopment analysis (2009)Evaluating the financial perf…Benchmarking third‐party logistics providers using data envelopment analysis: an update (2009)Benchmarking third‐party logi…A data envelopment analysis‐based balanced scorecard for measuring the comparative efficiency of Korean luxury hotels (2008)A data envelopment analysis‐b…The Comparative Evaluation of Hotel Service Quality from a Managerial Perspective (2006)The Comparative Evaluation of…Benchmarking market orientation of banks in transitional markets (2006)Benchmarking market orientati…Benchmarking in tourism and hospitality industries: the selection of benchmarking partners (2002)Benchmarking in tourism and h…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)A scaling method for priorities in hierarchical structures (1977)Multiple Attribute Decision Making: Methods and Applications (1981)Applying environmental criteria to supplier assessment: A study in the application of the Analytical Hierarchy Process (2002)Review of the main developments in the analytic hierarchy process (2011)The outranking approach and the foundations of electre methods (1991)Tentative guidelines to help choosing an appropriate MCDA method (1998)STATE OF ART SURVEYS OF OVERVIEWS ON MCDM/MADM METHODS (2014)A Configuration Theory Assessment of Marketing Organization Fit with Business Strategy and Its Relationship with Marketing Performance (2003)Benchmarking Marketing Capabilities for Sustainable Competitive Advantage (2004)Handbook of Quantitative Science and Technology Research (2005)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)The Theory of Ratio Scale Estimation: Saaty's Analytic Hierarchy Process (1987)Inter-company comparison using modified TOPSIS with objective weights (2000)Application of the AHP in project management (2001)On a short-coming of Saaty's method of analytic hierarchies (1983)An overview of the analytic hierarchy process and its applications (1990)The analytic hierarchy process—what it is and how it is used (1987)Applications of the extent analysis method on fuzzy AHP (1996)Analytic hierarchy process: An overview of applications (2004)An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters (1998)Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships (2006)Service quality, relationship satisfaction, trust, commitment and business‐to‐business loyalty (2007)The Measurement of Destination Image: An Empirical Assessment (1993)SERVQUAL: review, critique, research agenda (1996)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1985The Analytic Hierarchy Process15,357 cited
  • 1979Optimization by the Analytic Hierarchy Process4,520 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1986Servqual : a multiple-item scale for measuring customer perceptions of service quality1,857 cited
  • 1989Benchmarking: the search for industry best practices that lead to superior performance1,645 cited
  • 1985Decision making for leaders1,341 cited
  • 1986The Analytic Hierarchy Process—A Survey of the Method and its Applications1,329 cited
  • 1980Marketing Applications of the Analytic Hierarchy Process1,322 cited
  • 1994Encounter Satisfaction versus Overall Satisfaction versus Quality: The Customer's Voice852 cited
  • 1985Quality counts in services, too580 cited
  • 1988Key Factors in Guest Satisfaction314 cited
  • 1992Prescriptions for a service quality revolution in America202 cited
  • 1989The Art and Science of Decision Making: The Analytic Hierarchy Process142 cited
  • 1987The measurement of gaps in the quality of hotel services137 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 1993Building a competitive advantage for service firms: measurement of consumer expectations of service quality118 cited
  • Cited by

    • 2002Benchmarking in tourism and hospitality industries: the selection of benchmarking partners85 cited
    • 2008A data envelopment analysis‐based balanced scorecard for measuring the comparative efficiency of Korean luxury hotels84 cited
    • 2011Benchmarking the service quality of fast‐food restaurant franchises in the USA76 cited
    • 2009Benchmarking third‐party logistics providers using data envelopment analysis: an update58 cited
    • 2011Benchmarking with data envelopment analysis: a return on asset perspective57 cited
    • 2009Evaluating the financial performances of Korean luxury hotels using data envelopment analysis56 cited
    • 2016Competitive service quality benchmarking in airline industry using AHP52 cited
    • 2010Evaluating the comparative service quality of supermarkets using the analytic hierarchy process34 cited
    • 2015Evaluation of retail service quality – a fuzzy AHP approach34 cited
    • 2015Benchmarking the service quality of airlines in the United States: an exploratory analysis33 cited
    • 2013Cross‐cultural competitive benchmarking of fast‐food restaurant services32 cited
    • 2015Service experience through the eyes of budget hotel guests: Do factors of importance influence performance dimensions?30 cited
    • 2006The Comparative Evaluation of Hotel Service Quality from a Managerial Perspective29 cited
    • 2010Comparing perceived and expected service using an AHP model: an application to measure service quality of a company engaged in pharmaceutical distribution29 cited
    • 2006Benchmarking market orientation of banks in transitional markets28 cited
    • 2011Measuring Service Quality using SERVQUAL and AHP: an application to a Chinese IT company and comparison21 cited