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Total quality management—the critical success factors

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References

1982Out of the Crisis7,278 cited
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1989An Instrument for Measuring the Critical Factors of Quality Management2,032 cited
1985What is total quality control the japanese way1,816 cited
1987Competing on the Eight Dimensions of Quality1,691 cited
1961Total quality control1,547 cited
1988Juran on planning for quality1,198 cited
1990Total Quality Management289 cited

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2009The Effectiveness of TQM150 cited
2014Measuring precision of modeled behavior145 cited
2010Critical Success Factors of TQM in Service Organizations: A Proposed Model

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141 cited

1997A review of total quality management in practice: understanding the fundamentals through examples of best practice applications ‐ part III133 cited

2008The influence of soft factors on quality improvement and performance132 cited

2011Japanese total quality control, TQM, Deming's system of profound knowledge, BPR, Lean and Six Sigma110 cited

2005A Model for Evaluating Organizational Competencies: An Application in the Context of a Quality Management Initiative*109 cited

2003TOTAL QUALITY MANAGEMENT AND THE BALANCED SCORECARD APPROACH: A CRITICAL ANALYSIS OF THEIR POTENTIAL RELATIONSHIPS AND DIRECTIONS FOR RESEARCH106 cited

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2018Contingency factors and complementary effects of adopting advanced manufacturing tools and managerial practices: Effects on organizational measurement systems and firms' performance105 cited

2001TQM implementation: an empirical examination and proposed generic model104 cited