Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Business process re‐engineering in Malaysian banks and finance companies

16 references·15 citing·31 second hop

FromToDepth

this work references cited by second hop

References

1993Reengineering the corporation: A manifesto for business revolution6,454 cited
1979Reliability and Validity Assessment5,882 cited
2011Reliability and Validity Assessment5,040 cited
1993Process innovation: reengineering work through information technology4,378 cited
1970Marketing Research3,552 cited
1984Measuring organizational performance in the absence of objective measures: The case of the privately‐held firm and conglomerate business unit3,337 cited
1998Intellectual capital: an exploratory study that develops measures and models3,274 cited
2011The New Industrial Engineering: Information Technology and Business Process Redesign3,035 cited
1990Reengineering Work: Don’t Automate, Obliterate2,922 cited
2000Intellectual capital and business performance in Malaysian industries1,930 cited
1989Determinants of firm performance: The relative importance of economic and organizational factors1,306 cited
2006Knowledge acquisition from foreign parents in international joint ventures: an empirical examination in the Hungarian context1,034 cited
1996Knowledge Acquisition from Foreign Parents in International Joint Ventures: An Empirical Examination in the Hungarian Context809 cited
2002Intellectual capital ROI: a causal map of human capital antecedents and consequents

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

804 cited

1995Effects of estimation methods, number of indicators per factor, and improper solutions on structural equation modeling fit indices790 cited

1991Business process improvement552 cited

Cited by

2013End-to-end process management: implications for theory and practice82 cited
2006Examining the effects of customer service management (CSM) on perceived business performance via structural equation modelling56 cited
2014RETRACTED ARTICLE: Examining the Effect of Customer-to-Customer Interactions on Satisfaction, Loyalty, and Word-of-Mouth Behaviors in the Hospitality Industry: The Mediating Role of Personal Interaction Quality and Service Atmospherics46 cited
2012A Framework of Business Process Re-engineering Factors and Organizational Performance of Nigerian Banks44 cited
2013Examining the effect of TV advertising appeals on brand attitudes and advertising efforts in Iran35 cited
2015Antecedents and consequence of consumers’ attitude towards brand preference: evidence from the restaurant industry31 cited
2006The effects of customer service management on business performance in Malaysian banking industry: an empirical analysis31 cited
2012The effects of partnership quality on business process outsourcing success in Malaysia: key users perspective30 cited
2010The preparedness of critical success factors of IT service management and its effect on performance14 cited
2017Linking internal marketing orientation to balanced scorecard outcomes in small businesses: the case of travel agencies14 cited
2013Exploring the Implementation of Business Process Reengineering in Banks14 cited
2019Business Process Re-Engineering and Profitability in the Nigerian Oil and Gas Industry: The Mediating Influence of Operational Performance13 cited
2008An insight into the attributes influencing the acceptance of internet banking: the consumers' perspective12 cited
2011Academic publications on innovation management in banks (1998–2008): A research note12 cited
2023Service productivity: a systematic review of a dispersed research area8 cited