Operationalising the balanced scorecard using the Malcolm Baldrige Criteria for Performance Excellence (MBCPE)

Abstract

The balanced scorecard is a technique that translates an organisation's mission and strategy into a comprehensive set of performance measures. The performance measures are interrelated and strategic and include both financial and non-financial metrics covering the perspectives of financial, customer perspective, internal business, and innovation and learning perspectives. The Malcolm Baldrige Criteria for Performance Excellence (MBCPE) is proposed as a methodology for operationalising the balanced scorecard and ensuring that the balance scorecard drives continuous improvement. The MBCPE framework includes the traditional perspectives found in the balanced scorecard in its core values, concepts, criteria categories and items. Literally all types of organisations have used both the balanced scorecard and the Baldrige framework, indicating that both have broad appeal and applicability.

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