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Identification of service quality attributes for restaurant operations: a Hong Kong case
7 references·1 citing·30 second hop
Identification of service quality attributes for restaurant operations: a Hong Kong case (2001)Identification of service quality attribu…Measuring quality gaps in hotels: the case of Crete (1999)Measuring quality gaps in hot…Analysing service quality in the hospitality industry (1999)Analysing service quality in …Best predictors of quality performance in Australian service organisations (1998)Best predictors of quality pe…Planning for service quality: an integrative approach (1996)Planning for service quality:…The Service quality handbook (1994)The Service quality handbookDelivering Quality Service (1990)Delivering Quality ServiceCompeting on the Eight Dimensions of Quality (1987)Competing on the Eight Dimens…Barriers to service quality in Islamic banks in Qatar (2010)Barriers to service quality i…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The impact of management measures on performance of outsourced professional housing maintenance services (2008)An in-depth review of the internal relationships of the EFQM model (2015)The influence of quality management on organization performance: service quality and product characteristics as a medium (2020)Motivation and Personality (1997)How do international tourists perceive hotel quality? (2014)The Effect of Tourist Relationship Perception on Destination Loyalty at a World Heritage Site in China (2014)The tourist loyalty index: A new indicator for measuring tourist destination loyalty? (2018)The House of Quality (1988)Zero defections: quality comes to services. (1990)Evaluating service quality in universities: a service department perspective (2007)QFD Application in the Hospitality Industry: A Hotel Case Study (2010)Capturing and prioritizing students’ requirements for course design by embedding Fuzzy-AHP and linear programming in QFD (2014)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Service failure and recovery: evidence from the hotel industry (2004)The Impact of Service Quality Dimensions on Patient Satisfaction, Repurchase Intentions and Word-of-Mouth Communication in the Public Healthcare Industry (2014)The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists: The mediating role of relationship quality (2015)Culture's Consequences: International Differences in Work-Related Values. (1983)Cultures and Organizations: Software of the Mind. (1993)Banking service quality in the Middle Eastern countries (2014)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Managing Customer Relationships for Profit: The Dynamics of Relationship Quality (1994)Building and testing theories of decision making by travellers (2004)Measuring tourist satisfaction with Kenya's wildlife safari: a case study of Tsavo West National Park (2002)Reflections on tourist satisfaction research: Past, present and future (2002)Developing a service quality questionnaire for the hotel industry in Mauritius (2006)The Capabilities of Market-Driven Organizations (1994)Performance measurement system design (1995)
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References

  • 1987Competing on the Eight Dimensions of Quality1,691 cited
  • 1990Delivering Quality Service1,326 cited
  • 1999Analysing service quality in the hospitality industry356 cited
  • 1994The Service quality handbook138 cited
  • 1996Planning for service quality: an integrative approach106 cited
  • 1999Measuring quality gaps in hotels: the case of Crete100 cited
  • 1998Best predictors of quality performance in Australian service organisations35 cited

Cited by

  • 2010Barriers to service quality in Islamic banks in Qatar20 cited

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