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Information system technology can improve customer service
2 references·1 citing·9 second hop
Information system technology can improve customer service (1986)Information system technology can improve…How Competitive Forces Shape Strategy (1989)How Competitive Forces Shape …The information system as a competitive weapon (1984)The information system as a c…Devancer la concurrence par les systèmes d'information (2012)Devancer la concurrence par l…Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Competitive Advantage: Creating and Sustaining Superior Performance (1985)How information gives you competitive advantage (1985)Decision support systems : an organizational perspective (1978)Electronic markets and electronic hierarchies (1987)Service Quality: A Measure of Information Systems Effectiveness (1995)Understanding and Predicting Electronic Commerce Adoption: An Extension of the Theory of Planned Behavior1 (2006)Dynamic capabilities: what are they? (2000)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)
this work references cited by second hop

References

  • 1989How Competitive Forces Shape Strategy3,271 cited
  • 1984The information system as a competitive weapon905 cited

Cited by

  • 2012Devancer la concurrence par les systèmes d'information8 cited

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