Public service performance evaluation: A strategic perspective

Abstract

Performance evaluation of government activities is essential in any democracy. Government, no matter the level (central/federal, state, or local), should be accountable and responsible to the electorate and a host of other stakeholders. Accountability involves, among other things, an assessment of policy outcomes, along with the means and processes used to deliver the policies. Were the policies suitable for the problems that the electorate wanted to be solved? Were the policies implemented efficiently and effectively? Did the electorate, taxpayers, and users of public services (often these aw distinct groups) obtain value‐for‐money?

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