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Consumer value creation in mobile banking services
13 references·16 citing·43 second hop
Consumer value creation in mobile banking services (2005)Consumer value creation in mobile banking…Toward an understanding of the behavioral intention to use mobile banking (2004)Toward an understanding of th…The diffusion of Internet banking among Singapore consumers (2003)The diffusion of Internet ban…Cell phone banking: predictors of adoption in South Africa—an exploratory study (2003)Cell phone banking: predictor…Consumer attitude and the usage and adoption of home‐based banking in the United Kingdom (2002)Consumer attitude and the usa…Consumer perceived value: The development of a multiple item scale (2001)Consumer perceived value: The…Customer satisfaction with services: putting perceived value into the equation (2000)Customer satisfaction with se…Managing Customer Value (1999)Managing Customer ValueAdoption of Internet banking by Australian consumers: an empirical investigation (1999)Adoption of Internet banking …Measuring customer value: Gaining the strategic advantage (1996)Measuring customer value: Gai…The Nature of Customer Value: An Axiology of Services in the Consumption Experience (1994)The Nature of Customer Value:…A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…Consumer Behavior and Marketing Strategy (1990)Consumer Behavior and Marketi…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Mobile-banking adoption: empirical evidence from the banking sector in Pakistan (2018)Mobile-banking adoption: empi…How perceived value drives the use of mobile financial services apps (2018)How perceived value drives th…Consumer adoption of mobile banking services: An empirical examination of factors according to adoption stages (2018)Consumer adoption of mobile b…Adoption of digital payment systems in the era of demonetization in India (2018)Adoption of digital payment s…Mobile banking service quality and customer relationships (2017)Mobile banking service qualit…Understanding Customer Engagement and Loyalty: A Case of Mobile Devices for Shopping (2016)Understanding Customer Engage…Consumer attitudes on mobile payment services – results from a proof of concept test (2014)Consumer attitudes on mobile …Mobile Banking Adoption: An Examination of Technology Acceptance Model and Theory of Planned Behavior (2013)Mobile Banking Adoption: An E…Three decades of research on consumer adoption and utilization of electronic banking channels: A literature analysis (2012)Three decades of research on …Factors influencing consumption experience of mobile commerce (2012)Factors influencing consumpti…A unified perspective on the factors influencing usage intention toward mobile financial services (2011)A unified perspective on the …The role of information in mobile banking resistance (2010)The role of information in mo…Mobile banking rollout in emerging markets: evidence from Brazil (2010)Mobile banking rollout in eme…Mobile marketing research: The-state-of-the-art (2009)Mobile marketing research: Th…Mobile banking innovators and early adopters: How they differ from other online users? (2008)Mobile banking innovators and…Barriers and drivers in the adoption of current and future mobile services in Finland (2006)Barriers and drivers in the a…A technology acceptance model for empirically testing new end-user information systems : theory and results (1985)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Research methods for business: A skill building approach (1993)Consumers’ attitudes towards online and mobile banking in China (2005)An investigation into the acceptance of online banking in Saudi Arabia (2008)Understanding the attitude and intention to use smartphone chatbots for shopping (2020)A Logit Model of Brand Choice Calibrated on Scanner Data (1983)Impact of Sales Promotions on When, What, and How Much to Buy (1988)Adoption of internet banking: An empirical study in Hong Kong (2006)Factors Affecting Individuals to Adopt Mobile Banking: Empirical Evidence from the Utaut Model (2012)Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust (2017)Diffusion of Innovations 1 (2019)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Competitive Advantage of Nations (1991)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Value-based Adoption of Mobile Internet: An empirical investigation (2005)The theory of planned behavior (1991)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)Acceptance of blog usage: The roles of technology acceptance, social influence and knowledge sharing motivation (2008)Integrating TTF and UTAUT to explain mobile banking user adoption (2010)Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces (1997)The adoption of electronic banking technologies by US consumers (2004)Customer acceptance of internet banking in Estonia (2005)Adoption of internet banking: proposition and implementation of an integrated methodology approach (2007)The value concept and relationship marketing (1996)Electronic word-of-mouth in hospitality and tourism management (2007)Instagram and YouTube bloggers promote it, why should I buy? How credibility and parasocial interaction influence purchase intentions (2019)Customer repurchase intention (2003)Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development (1997)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)
this work references cited by second hop

References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 2001Consumer perceived value: The development of a multiple item scale6,635 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
  • 2004Toward an understanding of the behavioral intention to use mobile banking1,963 cited
  • 2000Customer satisfaction with services: putting perceived value into the equation1,832 cited
  • 1990Consumer Behavior and Marketing Strategy1,768 cited
  • 1994The Nature of Customer Value: An Axiology of Services in the Consumption Experience1,364 cited
  • 1999Adoption of Internet banking by Australian consumers: an empirical investigation1,140 cited
  • 2003The diffusion of Internet banking among Singapore consumers702 cited
  • 2002Consumer attitude and the usage and adoption of home‐based banking in the United Kingdom546 cited
  • 1999Managing Customer Value493 cited
  • 1996Measuring customer value: Gaining the strategic advantage475 cited
  • 2003Cell phone banking: predictors of adoption in South Africa—an exploratory study373 cited

Cited by

  • 2018Mobile-banking adoption: empirical evidence from the banking sector in Pakistan361 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2010Mobile banking rollout in emerging markets: evidence from Brazil347 cited
  • 2018Adoption of digital payment systems in the era of demonetization in India341 cited
  • 2013Mobile Banking Adoption: An Examination of Technology Acceptance Model and Theory of Planned Behavior338 cited
  • 2018How perceived value drives the use of mobile financial services apps325 cited
  • 2017Mobile banking service quality and customer relationships300 cited
  • 2010The role of information in mobile banking resistance297 cited
  • 2009Mobile marketing research: The-state-of-the-art282 cited
  • 2016Understanding Customer Engagement and Loyalty: A Case of Mobile Devices for Shopping272 cited
  • 2008Mobile banking innovators and early adopters: How they differ from other online users?262 cited
  • 2011A unified perspective on the factors influencing usage intention toward mobile financial services261 cited
  • 2012Three decades of research on consumer adoption and utilization of electronic banking channels: A literature analysis248 cited
  • 2018Consumer adoption of mobile banking services: An empirical examination of factors according to adoption stages246 cited
  • 2014Consumer attitudes on mobile payment services – results from a proof of concept test232 cited
  • 2012Factors influencing consumption experience of mobile commerce225 cited
  • 2006Barriers and drivers in the adoption of current and future mobile services in Finland221 cited