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How do competitive environments moderate CRM value? · Study

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ArticleHow do competitive environments moderate CRM value?

Alfred Zhu Liu2012

Article2012

How do competitive environments moderate CRM value?

Alfred Zhu Liu · Hongju Liu · Sean Xin Xu

24 citations·0/0 files stored·Decision Support Systems

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Corporate Governance and Management Customer Service Quality and Loyalty ERP Systems Implementation and Impact

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References

1990Market Orientation: The Construct, Research Propositions, and Managerial Implications 1996Higher market valuation of companies with a small board of directors 1990Zero defections: quality comes to services.2003Shaping Agility through Digital Options: Reconceptualizing the Role of Information Technology in Contemporary Firms1 1979Monopolistic Competition with Outside Goods 2005A Strategic Framework for Customer Relationship Management 1998Measuring Market Power in the Ready-to-Eat Cereal Industry 1998A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction

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Year2012

Typearticle

Published2012-11-12

VenueDecision Support Systems

ISSN-L0167-9236

Languageen

Citations24

Files0 public / 0

ShelfCorporate Governance and Management

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doi10.1016/j.dss.2012.11.003

openalex_workW1996536400

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