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A Study on the Structural Relationships among Selection Attributes, Satisfaction, and Loyalty of Green Tea Consumers: The Moderating Effect of Involvement
16 references·0 citing·42 second hopsampled
A Study on the Structural Relationships among Selection Attributes, Satisfaction, and Loyalty of Green Tea Consumers: The Moderating Effect of Involvement (2011)A Study on the Structural Relationships a…Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)Understanding customer satisf…The Relative Importance of Food, Atmosphere, and Fairness of Wait (2004)The Relative Importance of Fo…E‐satisfaction and e‐loyalty: A contingency framework (2003)E‐satisfaction and e‐loyalty:…An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)An examination of the effects…An examination of the relationship between service quality, customer satisfaction, and store loyalty (2000)An examination of the relatio…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Customer Satisfaction, Market…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…The Role of Involvement in Attention and Comprehension Processes (1988)The Role of Involvement in At…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Measuring the Involvement Construct (1985)Measuring the Involvement Con…Measuring Consumer Involvement Profiles (1985)Measuring Consumer Involvemen…Audience Involvement in Advertising: Four Levels (1984)Audience Involvement in Adver…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Commitment-Trust Theory of Relationship Marketing (1994)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)An examination of the determinants of customer loyalty in mobile commerce contexts (2005)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Quality, satisfaction and behavioral intentions (2000)Social Behavior: Its Elementary Forms (1963)Social Indicators of Well-Being (1976)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Advances in Consumer Research (2025)Comparative fit indexes in structural models. (1990)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Development of a Scale to Measure Memorable Tourism Experiences (2010)Exploring the essence of memorable tourism experiences (2011)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)\nThe use of partial least squares path modeling in international marketing (2009)The Measurement of Meaning (1957)Book Review: The Theory of Buyer Behavior (1971)Consumer perceived value: The development of a multiple item scale (2001)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)A First Course in Factor Analysis (2013)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A General Approach to Confirmatory Maximum Likelihood Factor Analysis (1969)Intraclass Reliability Estimates: Testing Structural Assumptions (1974)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.42,320 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions15,223 cited
  • 1999Whence Consumer Loyalty?10,801 cited
  • 1985Measuring the Involvement Construct6,020 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,704 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,572 cited
  • 2003An examination of the effects of motivation and satisfaction on destination loyalty: a structural model3,379 cited
  • 2003E‐satisfaction and e‐loyalty: A contingency framework2,397 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings from Sweden2,349 cited
  • 1985Measuring Consumer Involvement Profiles2,247 cited
  • 1988The Role of Involvement in Attention and Comprehension Processes2,070 cited
  • 2009Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China1,118 cited
  • 1984Audience Involvement in Advertising: Four Levels1,017 cited
  • 2000

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An examination of the relationship between service quality, customer satisfaction, and store loyalty
839 cited
  • 2004The Relative Importance of Food, Atmosphere, and Fairness of Wait564 cited
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