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Case study methodology as a means of theory building: performance measurement in facilities management organisations
14 references·16 citing·36 second hop
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References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 1989Building Theories from Case Study Research17,437 cited
  • 1986Qualitative Data Analysis: A Sourcebook of New Methods10,315 cited
  • 1979Mixing Qualitative and Quantitative Methods: Triangulation in Action7,082 cited
  • 1992Management research: An introduction3,049 cited
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  • 2023An assessment of the scientific merits of action research1,574 cited
  • 1998Doing Research in Business and Management: An Introduction to Process and Method1,139 cited
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  • 2007Identification of ambiguity in the case study research typology: what is a unit of analysis?129 cited

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  • 2009Internal branding to influence employees' brand promise delivery: a case study in Thailand99 cited
  • 2007MANAGING QUALITY IN HIGHER EDUCATION87 cited
  • 2004Evaluating CRM to contribute to TQM improvement – a cross‐case comparison80 cited
  • 2017An abductive approach to qualitative built environment research75 cited
  • 2023Gen Z’s Motivations towards Sustainable Fashion and Eco-Friendly Brand Attributes: The Case of Vinted72 cited
  • 2019Learning from failures in business model innovation: solving decision-making logic conflicts through intrapreneurial effectuation71 cited
  • 2016The Role of Internal Branding in the Delivery of Employee Brand Promise68 cited
  • 2008Electronic communication systems effects on the success of construction projects in United Arab Emirates65 cited
  • 2017Using big data to improve the performance management: a case study from the UAE FM industry58 cited
  • 2018Social Sustainability in Apparel Supply Chains—The Role of the Sourcing Intermediary in a Developing Country48 cited
  • 2003Case study method for new product development in engineer‐to‐order organizations44 cited
  • 2010Customer feedback mechanisms and organisational learning in service operations44 cited
  • 2015Methodology for developing capability maturity levels for PPP stakeholder organisations using critical success factors41 cited
  • 2010A User Community‐Based Approach to Leveraging Technological Competences: An Exploratory Case Study of a Technology Start‐Up from MIT41 cited
  • 2010Improving service provision through better management and measurement of customer satisfaction in facilities management40 cited