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Customer involvement in new service development: a conversational approach
16 references·16 citing·33 second hopsampled
Customer involvement in new service development: a conversational approach (2004)Customer involvement in new service devel…The Innovator's Dilemma (2011)The Innovator's DilemmaThe Sources of Innovation (2007)The Sources of InnovationThe Era of Open Innovation (2003)The Era of Open InnovationDesigning Virtual Customer Environments for New Product Development: Toward a Theory (2002)Designing Virtual Customer En…Customers As Innovators: A New Way to Create Value (2002)Customers As Innovators: A Ne…Reframing Business: When the Map Changes the Landscape (2001)Reframing Business: When the …Enabling Knowledge Creation: How to Unlock the Mystery of Tacit Knowledge and Release the Power of Innovation (2000)Enabling Knowledge Creation: …Enabling Knowledge Creation (2000)Enabling Knowledge CreationWorking knowledge: how organizations manage what they know (1998)Working knowledge: how organi…PRODUCT DEVELOPMENT: PAST RESEARCH, PRESENT FINDINGS, AND FUTURE DIRECTIONS (1995)PRODUCT DEVELOPMENT: PAST RES…Lectures on Conversation (1995)Lectures on ConversationTowards the Fifth‐generation Innovation Process (1994)Towards the Fifth‐generation …“Sticky Information” and the Locus of Problem Solving: Implications for Innovation (1994)“Sticky Information” and the …From value chain to value constellation: designing interactive strategy. (1993)From value chain to value con…How To Do Things With Words (1975)How To Do Things With WordsStudies in Ethnomethodology. (1968)Studies in Ethnomethodology.UX Research on Conversational Human-AI Interaction: A Literature Review of the ACM Digital Library (2022)UX Research on Conversational…Adding co-creation as an antecedent condition leading to trust in business-to-business relationships (2018)Adding co-creation as an ante…Using data to advance service: managerial issues and theoretical implications from action research (2017)Using data to advance service…Co-designing services with vulnerable consumers (2017)Co-designing services with vu…A big data framework for facilitating product innovation processes (2017)A big data framework for faci…Unlocking the power of big data in new product development (2016)Unlocking the power of big da…Roles and Resource Contributions of Customers in Value Co-creation (2015)Roles and Resource Contributi…Continuous improvement competence, employee creativity, and new service development performance: A frontline employee perspective (2015)Continuous improvement compet…Workload control (2013)Workload controlSocial networks and customer involvement in new service development (NSD) (2012)Social networks and customer …Customer Roles in Service Supply Chains and Opportunities for Innovation (2012)Customer Roles in Service Sup…Antecedents of cognitive trust and affective distrust and their mediating roles in building customer loyalty (2012)Antecedents of cognitive trus…Modelling customer process activities in interactive value creation (2011)Modelling customer process ac…Customer-Integrated Business Models: A Theoretical Framework (2010)Customer-Integrated Business …Relationship Glue: Customers and Marketers Co-Creating a Purchase Experience (2008)Relationship Glue: Customers …Innovation of product‐related services (2008)Innovation of product‐related…Personal Knowledge: Towards a Post-Critical Philosophy (1959)An Evolutionary Theory of Economic Change. (1983)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)The Knowledge-creating company: How Japanese companies create the dynamics of innovation (1997)The Search-Transfer Problem: The Role of Weak Ties in Sharing Knowledge across Organization Subunits (1999)The machine that changed the world (1992)Accelerating Adaptive Processes: Product Innovation in the Global Computer Industry (1995)Dynamic capabilities: what are they? (2000)Professional Vision (1994)Discourse Analysis as Theory and Method (2002)Identity and interaction: a sociocultural linguistic approach (2005)Introduction to WordNet: An On-line Lexical Database * (1990)Positioning: The Discursive Production of Selves (1990)A Dynamic Theory of Organizational Knowledge Creation (1994)A simplest systematics for the organization of turn-taking for conversation (1974)Culture in Action: Symbols and Strategies (1986)Qualitative research: Methods in the social sciences (2006)Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation (1991)The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)Open for innovation: the role of openness in explaining innovation performance among U.K. manufacturing firms (2005)Contributing Knowledge to Electronic Knowledge Repositories: An Empirical Investigation1 (2005)Neoliberalism, higher education and the knowledge economy: from the free market to knowledge capitalism (2005)Knowledge sharing: A review and directions for future research (2009)Evolving to a New Dominant Logic for Marketing (2003)Managing the co-creation of value (2007)On value and value co-creation: A service systems and service logic perspective (2008)Beyond high tech: early adopters of open innovation in other industries (2006)Open innovation: State of the art and future perspectives (2010)Leveraging External Sources of Innovation: A Review of Research on Open Innovation (2013)The Interplay Between Exploration and Exploitation (2006)Organizational Ambidexterity: Antecedents, Outcomes, and Moderators (2008)Positioning and Presenting Design Science Research for Maximum Impact1 (2013)
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References

  • 1975How To Do Things With Words21,513 cited
  • 1968Studies in Ethnomethodology.12,446 cited
  • 1998Working knowledge: how organizations manage what they know10,801 cited
  • 1995Lectures on Conversation5,393 cited
  • 2007The Sources of Innovation5,098 cited
  • 1995PRODUCT DEVELOPMENT: PAST RESEARCH, PRESENT FINDINGS, AND FUTURE DIRECTIONS3,777 cited
  • 1994“Sticky Information” and the Locus of Problem Solving: Implications for Innovation3,720 cited
  • 2011The Innovator's Dilemma2,893 cited
  • 2003The Era of Open Innovation2,784 cited
  • 1993From value chain to value constellation: designing interactive strategy.2,050 cited
  • 1994Towards the Fifth‐generation Innovation Process1,470 cited
  • 2000Enabling Knowledge Creation: How to Unlock the Mystery of Tacit Knowledge and Release the Power of Innovation1,422 cited
  • 2000Enabling Knowledge Creation1,419 cited
  • 2002Customers As Innovators: A New Way to Create Value1,031 cited
  • 2002Designing Virtual Customer Environments for New Product Development: Toward a Theory1,025 cited
  • 2001Reframing Business: When the Map Changes the Landscape

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928 cited

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  • 2017Co-designing services with vulnerable consumers167 cited
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  • 2012Customer Roles in Service Supply Chains and Opportunities for Innovation159 cited
  • 2015Continuous improvement competence, employee creativity, and new service development performance: A frontline employee perspective137 cited
  • 2008Innovation of product‐related services114 cited
  • 2010Customer-Integrated Business Models: A Theoretical Framework112 cited
  • 2018Adding co-creation as an antecedent condition leading to trust in business-to-business relationships110 cited
  • 2022UX Research on Conversational Human-AI Interaction: A Literature Review of the ACM Digital Library104 cited
  • 2017A big data framework for facilitating product innovation processes98 cited
  • 2012Antecedents of cognitive trust and affective distrust and their mediating roles in building customer loyalty94 cited
  • 2011Modelling customer process activities in interactive value creation93 cited
  • 2013Workload control77 cited
  • 2017Using data to advance service: managerial issues and theoretical implications from action research70 cited
  • 2008Relationship Glue: Customers and Marketers Co-Creating a Purchase Experience70 cited