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• 2004No Longer Unmeasurable? A Multidimensional Integrated Model of Nonprofit Organizational Effectiveness384 cited
• 2012Distributed leadership patterns and service improvement: Evidence and argument from English healthcare231 cited
• 2012Assessing the Effectiveness of International Courts: A Goal-Based Approach147 cited
• 2021A Framework of High-Stakes Algorithmic Decision-Making for the Public Sector Developed through a Case Study of Child-Welfare134 cited
• 2014The impact of government form on e-participation: A study of New Jersey municipalities88 cited
• 2008Performance Regimes—The Institutional Context of Performance Policies68 cited
• 2013The Performance Puzzle: Understanding the Factors Influencing Alternative Dimensions and Views of Performance66 cited
• 2015The Leader–Follower Dyad: The Link Between Leader and Follower Perceptions of Transformational Leadership and Its Impact on Job Satisfaction and Organizational Performance66 cited
• 1997Performance Measurement53 cited
• 2011Does Management Performance Impact Citizen Satisfaction?51 cited
• 2006A multiple constituency approach to IJV performance measurement43 cited
• 2010Do Relationships Matter?42 cited
• 2005Are we All Touching the Same Camel?39 cited