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Police Performance: A Model for Assessing Citizens' Satisfaction and the Importance of Police Attributes
16 references·0 citing·42 second hop
Police Performance: A Model for Assessing Citizens' Satisfaction and the Importance of Police Attributes (2001)Police Performance: A Model for Assessing…Street-Level Bureaucracy (2022)Street-Level BureaucracyPolice-citizen contact and police performance Attitudinal differences between Hispanics and non-Hispanics (2000)Police-citizen contact and po…Reassessing the impact of race on citizens' attitudes toward the police: A research note (1996)Reassessing the impact of rac…The impact of the Rodney king incident on citizen attitudes toward police (1994)The impact of the Rodney king…Global and specific attitudes toward the police: Disentangling the relationship (1994)Global and specific attitudes…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A Gap Analysis of Professional Service Quality (1989)A Gap Analysis of Professiona…Neighborhood Differences in Attitudes toward Policing: Evidence for a Mixed-Strategy Model of Policing in a Multi-Ethnic Setting (1988)Neighborhood Differences in A…Hispanic perception of police performance: An empirical assessment (1985)Hispanic perception of police…Hispanic interaction with the criminal justice system in Texas: Experiences, attitudes, and perceptions (1983)Hispanic interaction with the…Race and Attitudes Toward Local Police (1981)Race and Attitudes Toward Loc…Distributional and Procedural Aspects of Satisfaction With Citizen-Police Encounters (1980)Distributional and Procedural…DETERMINANTS OF ATTITUDES TOWARD CITY POLICE (1980)DETERMINANTS OF ATTITUDES TOW…The Kansas City preventive patrol experiment : a summary report (1974)The Kansas City preventive pa…Victimization, Types of Citizen-Police Contacts, and Attitudes Toward the Police (1973)Victimization, Types of Citiz…Black and White Perceptions of Justice in the City (1971)Black and White Perceptions o…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Going to Extremes: Managing Service Encounters and Assessing Provider Performance (1995)SERVQUAL revisited: a critical review of service quality (1996)Performance-only measurement of service quality: a replication and extension (2002)A Paradigm for Developing Better Measures of Marketing Constructs (1979)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)A Framework for Political Analysis. (1966)Disorder and decline: crime and the spiral of decay in American neighborhoods (1991)How kids view cops The nature of juvenile attitudes toward the police (2000)Citizen Perceptions of Police Services: Race, Neighborhood Context, and Community Policing (2003)Race, Class or Neighborhood Context: Which Matters More in Measuring Satisfaction with Police? (2009)Cognitive Processes in Stereotyping and Intergroup Behavior (2015)Police For The Future (1994)Americans View Crime and Justice: A National Public Opinion Survey (1996)Legitimacy, Trust, Social Capital, and Policing Styles (2008)The impact of race/ethnicity, neighborhood context, and police/citizen interaction on residents' attitudes toward the police (2010)Media and public perceptions of the police: examining the impact of race and personal experience (2011)Inequity In Social Exchange (1965)New directions in equity research. (1973)A Theory of Procedure (1978)Conditions leading to value-expressive effects in judgments of procedural justice: A test of four models. (1987)Collective restraint in social dilemmas: Procedural justice and social identification effects on support for authorities. (1995)Procedural and distributive justice: What is fair depends more on what comes first than on what comes next. (1997)Varieties of Police Behavior (1968)Varieties of Police Behavior (1970)Local Social Ties in a Community and Crime Model: Questioning the Systemic Nature of Informal Social Control (1997)Public Experiences of Police Violence and Corruption in Contemporary Russia: A Case of Predatory Policing? (2008)Examining macro-level impacts on procedural justice and police legitimacy (2012)Reporting Crimes to the Police: The Status of World Research (1984)Justice Without Trial (1993)A TASTE FOR PUNISHMENT: Black and White Americans' Views on the Death Penalty and the War on Drugs (2004)Community crime prevention: A review and synthesis of the literature (1988)Hot spots policing and crime prevention: A systematic review of randomized controlled trials (2005)Race/ethnicity and perceptions of the police: a comparison of White, Black, Asian and Hispanic Americans (2013)Cumulative Disadvantage in the American Criminal Justice System (2019)Street-Level Political Controls Over Federal Bureaucracy (1991)Seeing Organizational Learning: A `Cultural' View (2000)Questioning security devices: Performativity, resistance, politics (2015)
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References

  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1989A Gap Analysis of Professional Service Quality1,123 cited
  • 1994Global and specific attitudes toward the police: Disentangling the relationship347 cited
  • 1974The Kansas City preventive patrol experiment : a summary report332 cited
  • 1980Distributional and Procedural Aspects of Satisfaction With Citizen-Police Encounters282 cited
  • 2022Street-Level Bureaucracy223 cited
  • 2000Police-citizen contact and police performance Attitudinal differences between Hispanics and non-Hispanics220 cited
  • 1973Victimization, Types of Citizen-Police Contacts, and Attitudes Toward the Police219 cited
  • 1971Black and White Perceptions of Justice in the City219 cited
  • 1980DETERMINANTS OF ATTITUDES TOWARD CITY POLICE216 cited
  • 1985Hispanic perception of police performance: An empirical assessment194 cited
  • 1996Reassessing the impact of race on citizens' attitudes toward the police: A research note188 cited
  • 1994The impact of the Rodney king incident on citizen attitudes toward police179 cited
  • 1988Neighborhood Differences in Attitudes toward Policing: Evidence for a Mixed-Strategy Model of Policing in a Multi-Ethnic Setting137 cited
  • 1983

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Hispanic interaction with the criminal justice system in Texas: Experiences, attitudes, and perceptions
72 cited
  • 1981Race and Attitudes Toward Local Police70 cited
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