Distributional and Procedural Aspects of Satisfaction With Citizen-Police Encounters

Tom R. Tyler · Robert G. Folger

282 citations0/0 files storedBasic and Applied Social Psychology

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Policing Practices and Perceptions Criminal Justice and Penology Social and Intergroup Psychology

Abstract

Using data from a survey of a sample of the residents of Evanston, Illinois, the hypothesis of Thibaut and Walker—that the procedures utilized to resolve a dispute have an impact upon satisfaction that is independent of outcomes received—is tested in the context of police-citizen encounters, It is found that when citizens call the police for assistance or are stopped by the police, their perception of the fairness of their treatment by the police has an impact upon their satisfaction with the police that is independent of whether the police: (1) solve the problem about which the citizen calls; or (2) cite the citizen they have stopped for a violation of the law. These findings suggest that issues of procedural justice have a much broader range of applicability than to the courtroom settings within which they have previously been studied.

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References

1965Inequity In Social Exchange 1973New directions in equity research.1978A Theory of Procedure 1979Effects of "voice" and peer opinions on responses to inequity.1976Sample surveys of the victims of crime 1978Determinations of participant and observer satisfaction with adversary and inquisitorial modes of adjudication.

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1995Collective restraint in social dilemmas: Procedural justice and social identification effects on support for authorities.1997Procedural and distributive justice: What is fair depends more on what comes first than on what comes next.1987Conditions leading to value-expressive effects in judgments of procedural justice: A test of four models.2007The Psychology of Conflict and Conflict Management in Organizations 1997How do I judge my outcome when I do not know the outcome of others? The psychology of the fair process effect.1986Procedural justice as a criterion in allocation decisions.2011The Convergent and Discriminant Validity of Procedural Justice and Police Legitimacy: An Empirical Test of Core Theoretical Propositions

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