A perspective on client productivity in business‐to‐business consulting services

Abstract

Focuses on the client in a management consulting relationship. Argues that any measure of service productivity must include some component that focues on the client side of the service encounter. Client productivity – measurement and structure – requires more attention and research into the stage/backstage issues.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 83 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.