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64 citations0/0 files storedInternational Journal of Bank Marketing

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Banking Sector Performance and Management

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/08876040010327248. When citing the article, please cite: Walfried M. Lassar, Chris Manolis, Robert D. Winsor, (2000), “Service quality perspectives and satisfaction in private banking”, Journal of Services Marketing , Vol. 14 Iss: 3, pp. 244 - 271.

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References

1994The Commitment-Trust Theory of Relationship Marketing 1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1996The Behavioral Consequences of Service Quality 1992Measuring Service Quality: A Reexamination and Extension 1971Industrial Market Structure and Economic Performance.1992A National Customer Satisfaction Barometer: The Swedish Experience 1990Zero defections: quality comes to services.

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2013Market Orientation and Organizational Performance 2013Service quality and relative performance of public universities in East Africa 2015Attribution of Inappropriate Visitor Behavior in a Theme Park Setting – A Conceptual Model 2012Exploring the Relationship between Ethical Sales Behavior, Relationship Quality, and Customer Loyalty 2014Satisficing data envelopment analysis: An application to SERVQUAL efficiency

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