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The impact of learning culture on worker response to new technology

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31 citations0/0 files storedJournal of Workplace Learning

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Organizational Learning and Leadership Human Resource Development and Performance Evaluation Innovative Education and Learning Practices

Abstract

Purpose The aim of this paper is to provide a framework to measure the response of blue‐collar workers to new technology in manufacturing and to establish the relationship between learning culture and that response. Design/methodology/approach The data were collected with a survey questionnaire from 12 manufacturing sites that were implementing a number of diverse new technologies. The dimensions of worker response were identified with exploratory factor analysis and the relationship between these factors and learning culture was established with path analysis. Findings Factor analysis identified seven dimensions of worker response: disgruntlement, job‐security concerns, accommodation, informal learning, resistance, discussion, and formal learning. Learning culture had a large, statistically significant relationship with disgruntlement and medium, statistically significant relationships with job‐security concerns, accommodation, informal learning, and formal learning. Research limitations/implications The sample was limited to manufacturing locations in the southeastern USA and the respondents were almost all male and either White or African‐American. Practical implications These findings establish a strong positive relationship between learning culture and behavioral, affective and cognitive responses of workers to new technology. This is key for supporting learning culture in organizations that naturally are inclined to worker isolation and independence. Originality/value Empirical work of this nature is limited in manufacturing facilities. These organizations tend to be closed to research because of concerns regarding the security of proprietary information or the personal safety of the researcher.

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2019Diffusion of Innovations 1 1999Communities of practice learning, meaning, and identity 1998Communities of Practice 1991The fifth discipline, the art and practice of the learning organization 1985A technology acceptance model for empirically testing new end-user information systems : theory and results 2000Why Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior1 1990processes of technological innovation 2000AGE DIFFERENCES IN TECHNOLOGY ADOPTION DECISIONS: IMPLICATIONS FOR A CHANGING WORK FORCE

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