Critical success factors of TQM implementation in Hong Kong industries

Jiju Antony · Graeme Knowles · Sid Gosh

352 citations0/0 files storedInternational Journal of Quality & Reliability Management

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Quality and Supply Management Quality and Management Systems Management Systems and Quality Improvement

Abstract

Total quality management (TQM) is an integrative management philosophy aimed at continuously improving the performance of products, processes and services to achieve and exceed customer expectations. This paper provides an empirical study on the identification of the critical success factors (CSFs) of TQM implementation in Hong Kong industries. Through a thorough and detailed analysis of the literature, 11 success factors with 72 elements were identified to develop a questionnaire. These items were empirically tested by data collected from 32 companies in Hong Kong. A factor analysis was carried out that identified seven CSFs with 38 elements of the implementation of TQM. These factors were shown to be reliable and valid and offer new insights into the understanding of TQM success factors in Hong Kong industries.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 352 citations exist upstream.

References

2014An Easy Guide to Factor Analysis 1952Quality-Control Handbook.1989An Instrument for Measuring the Critical Factors of Quality Management 1961Total quality control 1996Identification of the Critical Factors of TQM*

Cited by

2005An empirical study of the important factors for knowledge‐management adoption in the SME sector 2008Green supply chain management in the electronic industry 2005Total quality management as a forerunner of business innovation capability 2017A systematic literature review on total quality management critical success factors and the identification of new avenues of research 2009EXPLORING CRITICAL SUCCESS FACTORS FOR STAKEHOLDER MANAGEMENT IN CONSTRUCTION PROJECTS 2013An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies 2007Critical success factors of continuous improvement in the public sector 2008Implementing lean production systems: barriers to change

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.