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Analyzing customer satisfaction with service quality in life insurance services · Study

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ArticleAnalyzing customer satisfaction with service quality in life insurance services

Masood H. Siddiqui2010

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Articlebronze2010

Analyzing customer satisfaction with service quality in life insurance services

Masood H. Siddiqui · Tripti Ghosh Sharma

73 citations·0/0 files stored·Journal of Targeting Measurement and Analysis for Marketing

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Service and Product Innovation

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1980Significance tests and goodness of fit in the analysis of covariance structures.1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 1992Measuring Service Quality: A Reexamination and Extension 1989LISREL 7 : user's reference guide 1984A Service Quality Model and its Marketing Implications 2008Qualitative Content Analysis

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2013Investigating effects of relationship marketing types in life insurers in Taiwan 2023Forging customer satisfaction through commitment-trust factors in financial insurance services: moderating role of corporate image 2018Relationship orientation in banking and insurance services – a review of the evidence 2015Assessment of business strategy: implication for Indian banks 2021Health insurance policy renewal: an exploration of reputation, performance, and affect to understand customer inertia

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Year2010

Typearticle

Published2010-09-01

VenueJournal of Targeting Measurement and Analysis for Marketing

ISSN-L0967-3237

Languageen

Citations73

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1057/jt.2010.17

openalex_workW1998055686

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