Project selection through fuzzy analytic hierarchy process and a case study on Six Sigma implementation in an automotive industry

Bilge Bilgen · Mutlu Şen

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Multi-Criteria Decision Making Management and Optimization Techniques Quality and Supply Management

Abstract

Six Sigma is viewed as a systematic, scientific, statistical and smarter approach for management of innovation and focuses on establishing world class business performance. The main identifiers and supreme features of Six Sigma amongst other improvement techniques are: its rich ground which covers many customer oriented and problem solving techniques and its scientific methodology which is based on statistics. One of the most important factors of achieving success is selection of the right Six Sigma projects. This article presents a case study in which both Six Sigma project is selected and Six Sigma methodology is adopted to reduce the energy cost by the optimisation of material transferring heat loss in an automotive supplier industry. To cope with ambiguity and vagueness in the Six Sigma project selection problem, the Fuzzy Analytic Hierarchy Process has been used. This article also describes how various tools and techniques are employed in the different phases within the Six Sigma methodology and how the improvement actions are implemented. In conclusion, the key benefits and experience gained from this project are emphasised.

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References

1996Applications of the extent analysis method on fuzzy AHP 2005Global supplier development considering risk factors using fuzzy extended AHP-based approach 2007Six Sigma: Definition and underlying theory⋆2004Benefits, obstacles, and future of six sigma approach 2006Implementing the Lean Sigma framework in an Indian SME: a case study 2006Six Sigma Literature: A Review and Agenda for Future Research 2010Six Sigma quality: a structured review and implications for future research 2009Six Sigma programs: An implementation model

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2018Supplier portfolio of key outsourcing parts selection using a two-stage decision making framework for Chinese domestic auto-maker 2015A contrast between DEMATEL-ANP and ANP methods for six sigma project selection: a case study in healthcare industry 2014Eco-Six Sigma: integration of environmental variables into the Six Sigma technique 2017Six Sigma project selections: a critical review 2016Prioritization of Six-Sigma project selection

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