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ISO 9000 and TQM: are they complementary or contradictory to each other?

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References

1997Customer value: The next source for competitive advantage4,662 cited
2000Total quality management and sustainable competitive advantage445 cited
1997The business value of quality management systems certification. Evidence from Australia and New Zealand431 cited
1999WHY FIRMS SEEK ISO 9000 CERTIFICATION: REGULATORY COMPLIANCE OR COMPETITIVE ADVANTAGE?426 cited
2001ISO 9000 series ‐ Certification and performance334 cited
2000A Contingent View of Quality Management‐The Impact of International Competition on Quality331 cited
2001A comparative study of TQM practice and organisational performance of SMEs with and without ISO 9000 certification292 cited
2002The true motives behind ISO 9000 certification284 cited
1998Total quality management: origins and evolution of the term281 cited
1997ISO 9000: marketing motivations and benefits257 cited
1997ISO 9000 among Australian companies: impact of time and reasons for seeking certification on perceptions of benefits received218 cited
1997Does ISO 9000 have an effect on quality management practices? An international empirical study213 cited
2001An empirical study of the ISO 9000 standards’ contribution towards total quality management209 cited
2001A Conceptual model for total quality management in service organizations

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204 cited

2000Developing a model of quality management methods and evaluating their effects on business performance202 cited

1999A study of ISO 9000 process, motivation and performance194 cited

Cited by

2006Approaches to adopting quality in SMEs and the impact on quality management practices and performance79 cited
2005Best practices of selected Greek organizations on their road to business excellence73 cited
2006An investigation of ISO 9000 adoption in Saudi Arabia72 cited
2006Quality audit roles and skills: Perceptions of non‐financial auditors and their clients61 cited
2010Quality management initiatives in Europe: An empirical analysis according to their structural elements56 cited
2014The Relationship Between ISO 9000 Certification, TQM Practices, and Organizational Performance56 cited
2018ISO 9001 and supply chain quality in the USA53 cited
2010A study of quality management practices in TQM and non‐TQM firms45 cited
2005An AHP‐based study of TQM benefits in ISO 9001 certified SMEs in Trinidad and Tobago45 cited
2012TQM dimensions and their interrelationships in ISO certified engineering institutes of India45 cited
2021Total Quality Management in higher education: a literature review on barriers, customers and accreditation42 cited
2012Quality management framework for public management decision making39 cited
2009Quality follows quality: add quality to the business and quality will multiply the profits38 cited
2017Universal versus contextual effects on TQM: a triangulation study using neural networks34 cited
2006Quality management approaches in Irish organisations29 cited
2012External managerial networks, strategic flexibility and organisational learning: A comparative study among non-QM, ISO and TQM firms29 cited