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ArticleBuilding a CSF framework for CRM implementation

Ilan Daniels Rahimi2009

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Articlebronze2009

Building a CSF framework for CRM implementation

Ilan Daniels Rahimi · Uri Berman

19 citations·0/0 files stored·Journal of Database Marketing & Customer Strategy Management

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ERP Systems Implementation and Impact Customer Service Quality and Loyalty Corporate Governance and Management

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References

2005A Strategic Framework for Customer Relationship Management 2003Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development 1998Doing Research in Business and Management: An Introduction to Process and Method 2005Customer relationship management research (1992‐2002)1999Kotler on Marketing: How to Create, Win, and Dominate Markets 1987BALANCING STRATEGY AND TACTICS IN PROJECT IMPLEMENTATION.2003Using e-CRM for a unified view of the customer 2003The Impact of Customer Satisfaction on Share-of-Wallet in a Business-to-Business Environment

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2021Adaptive customer relationship management contingency model under disruptive events 2015Directrices para la implementacion de un modelo de gestion de la relacion con el cliente en el sector industrial: caso DAMERA

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Details

Year2009

Typearticle

Published2009-12-01

VenueJournal of Database Marketing & Customer Strategy Management

ISSN-L1741-2439

Languageen

Citations19

Files0 public / 0

ShelfERP Systems Implementation and Impact

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doi10.1057/dbm.2009.29

openalex_workW1998325050

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