this work references cited by second hopReferences
- 1982Judgment under Uncertainty8,238 cited
- 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
- 1986Norm theory: Comparing reality to its alternatives.3,027 cited
- 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
- 1983Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study1,808 cited
- 1988Response Determinants in Satisfaction Judgments1,685 cited
- 1982The simulation heuristic1,586 cited
- 1983Selected Determinants of Consumer Satisfaction and Complaint Reports1,466 cited
- 1987The Power of Feelings in Understanding Advertising Effects1,119 cited
- 1981When people ask "why" questions, and the heuristics of attributional search.1,108 cited
- 1988Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues1,041 cited
- 1987A Field Study of Causal Inferences and Consumer Reaction: The View from the Airport618 cited
- 1982Warranty and Other Extrinsic Cue Effects on Consumers' Risk Perceptions587 cited
- 1986Counterfactual Thinking and Victim Compensation274 cited
- 1985Are Warranties Accurate Signals of Product Reliability?169 cited
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work