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The validation of the generic service quality dimensions: an alternative approach · Study

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ArticleThe validation of the generic service quality dimensions: an alternative approach

Yüksel Ekinci2001

Article2001

The validation of the generic service quality dimensions: an alternative approach

69 citations·0/0 files stored·Journal of Retailing and Consumer Services

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Customer Service Quality and Loyalty Psychometric Methodologies and Testing Service and Product Innovation

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1979A Paradigm for Developing Better Measures of Marketing Constructs 1991Scale Development : Theory and Applications 1984A Service Quality Model and its Marketing Implications 1988An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents 1991Refinement and reassessment of the SERVQUAL scale.

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2002Quality: new directions in the research 2012Senior Citizen Satisfaction with Restaurant Service Quality 2006Validating Restaurant Service Quality Dimensions 2020Investing In CSR Pays You Back in Many Ways! The Case of Perceptual, Attitudinal and Behavioral Outcomes of Customers 2011Factorial validation of hospitality service attitude 2009

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Year2001

Typearticle

Published2001-11-01

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations69

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/s0969-6989(00)00037-0

openalex_workW1998511655

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