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ArticleValidating quality dimensions

Yüksel Ekinci2001

Article2001

Validating quality dimensions

Yüksel Ekinci · Michael Riley

89 citations·0/0 files stored·Annals of Tourism Research

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Q Methodology Applications Diverse Aspects of Tourism Research Customer Service Quality and Loyalty

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1991Scale Development : Theory and Applications 2010THE PSYCHOLOGY OF PERSONAL CONSTRUCTS 1974Foundations of Behavioral Research 1984A Service Quality Model and its Marketing Implications 1988An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents

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2003Service quality in Cretan accommodations: marketing strategies for the UK holiday market 2017The contribution of cultural events to the formation of the cognitive and affective images of a tourist destination 2012Applying the 3M Model of Personality and Motivation to Adventure Travelers 2012Interrelationships between Physical Environment Quality, Personal Interaction Quality, Satisfaction and Behavioural Intentions in Relation to Customer Loyalty: The Case of Kinmen's Bed and Breakfast Industry 2002A Review of Theoretical Debates on the Measurement of Service Quality: Implications for Hospitality Research

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2001The validation of the generic service quality dimensions: an alternative approacharticle · 33 shared references 2002A Review of Theoretical Debates on the Measurement of Service Quality: Implications for Hospitality Researcharticle · 13 shared references 2009AN EMPIRICAL STUDY OF BEHAVIOURAL INTENTIONS IN THE TAIWAN HOTEL INDUSTRYthesis · 13 shared references 1999Measuring hotel quality: back to basicsarticle · 13 shared references 2006Validating Restaurant Service Quality Dimensionsarticle · 13 shared references 1998Which school of thought? The dimensions of resort hotel qualityarticle · 12 shared references

Details

Year2001

Typearticle

Published2001-01-01

VenueAnnals of Tourism Research

ISSN-L0160-7383

Languageen

Citations89

Files0 public / 0

ShelfQ Methodology Applications

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doi10.1016/s0160-7383(00)00029-3

openalex_workW2085048732

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2003Guest Loyalty Likelihood in Relation to Hotels' Corporate Image and Reputation: A Study of Three Countries in Europe

2005Service Quality and Competitiveness in the Hospitality Sector

2011MEASUREMENT OF PERCEIVED QUALITY, PERCEIVED VALUE, IMAGE, AND SATISFACTION INTERRELATIONS OF HOTEL SERVICES: COMPARISON OF TOURISTS FROM SLOVENIA AND ITALY