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Validating quality dimensions

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1991Scale Development : Theory and Applications15,552 cited
2010THE PSYCHOLOGY OF PERSONAL CONSTRUCTS8,573 cited
1974Foundations of Behavioral Research7,346 cited
1984A Service Quality Model and its Marketing Implications6,560 cited
1988An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment6,290 cited
1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
1967Foundations of Behavioral Research2,948 cited
1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
1996SERVQUAL: review, critique, research agenda1,741 cited
1957Techniques of attitude scale construction.1,669 cited
1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria

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1,492 cited

1968Questionnaire Design and Attitude Measurement.1,480 cited

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