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Fully engaged practice and emotional connection: Aspects of the practitioner perspective of reference and information service

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References

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2010Testing the Viability of the READ Scale (Reference Effort Assessment Data)©: Qualitative Statistics for Academic Reference Services33 cited
2011The Role and Work Perceptions of Academic Reference Librarians: A Qualitative Inquiry26 cited
2006‘You're a guide rather than an expert’: Archival reference from an archivist's point of view25 cited
2011A Model of the Reference and Information Service Process23 cited
2005

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Trying to Help without getting in their Faces: Public Library Staff Descriptions of Providing Consumer Health Information

23 cited

2003Understanding reference transactions: Transforming an art into a science20 cited

Cited by

2017Including the Voices of Librarians of Color in Reference and Information Services Research15 cited
2018Discourses of Expertise in Professional Competency Documents: Reference Expertise as Performance14 cited
2016Re-conceiving time in reference and information services work: a qualitative secondary analysis13 cited
2016The Construction of Librarians’ Professional Identities: A Discourse Analysis11 cited
2016Making sense of professional work: Metaphors for reference and information service11 cited
2020Applying interpretive phenomenological analysis to library and information science research on blended librarianship: A case study10 cited
2024Strong service orientations and fostering self-sufficiency: How librarians approach reference work in Lahore, Pakistan2 cited
2015Uncertainty in Reference and Information Service.2 cited
2022Librarians' Conceptions of Expertise: An Intersectional Exploration1 cited
2025Academic reference librarians’ perception of information overload: An exploratory study1 cited