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ArticlePerspectives on the Technology of Service Operations

Peter K. Mills1982

Article1982

Perspectives on the Technology of Service Operations

Peter K. Mills · Dennis J. Moberg

192 citations·0/0 files stored·Academy of Management Review

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Service and Product Innovation Management and Optimization Techniques Outsourcing and Supply Chain Management

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References

1954A Theory of Social Comparison Processes 1972A Garbage Can Model of Organizational Choice 1972Characteristics of Organizational Environments and Perceived Environmental Uncertainty 1965The Causal Texture of Organizational Environments 1977Boundary Spanning Roles and Organization Structure 1956Suggestions for a Sociological Approach to the Theory of Organizations.I 1974The harassed decision maker: Time pressures, distractions, and the use of evidence.1975Organizational Control: Two Functions

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1998Organisation and expertise: An exploration of knowledge bases and the management of accounting and consulting firms 2016Managing Citizens’ Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust 1989Assessing Operations Management from a Strategic Perspective 2001Customer perceptions of service quality: A critique 1995FUNCTIONAL BACKGROUND AS A DETERMINANT OF EXECUTIVES' SELECTIVE PERCEPTION.

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Details

Year1982

Typearticle

Published1982-07-01

VenueAcademy of Management Review

ISSN-L0363-7425

Languageen

Citations192

Files0 public / 0

ShelfService and Product Innovation

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doi10.5465/amr.1982.4285367

openalex_workW1998742137

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1984

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