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Peter K. Mills

17 works· latest 2003· 3 institutionscluster: provisional

h-index16

i1017

Citations3,151

Works here17

Most cited in this library

Clients as "Partial" Employees of Service Organizations: Role Development in Client Participation1986 · 705 citations
Motivating the Client/Employee System as a Service Production Strategy1983 · 372 citations
Toward a Core Typology of Service Organizations1980 · 271 citations
Reassessing the Limits of Structural Empowerment: Organizational Constitution and Trust as Controls2003 · 256 citations
An Information Processing Approach for Deciding Upon Control Strategies and Reducing Control Loss in Emerging Organizations1996 · 224 citations

Works

17 shown

Reassessing the Limits of Structural Empowerment: Organizational Constitution and Trust as Controls

Academy of Management Review·2003·2 authors

256citations

Internal Market Structures

Journal of Service Research·2001·2 authors

29citations

Professional concern: managing knowledge‐based service relationships

International Journal of Service Industry Management·1999·2 authors

55citations

An Information Processing Approach for Deciding Upon Control Strategies and Reducing Control Loss in Emerging Organizations

Journal of Management·1996·2 authors

224citations

Arbitration Outcomes in the Service Sector: An Empirical Assessment

International Journal of Service Industry Management·1994·2 authors

11citations

On the quality of services in encounters: An agency perspective

Journal of Business Research·1990·1 author

80citations

Managing Service Industries: Organizational Practices in a Postindustrial Economy.

Contemporary Sociology A Journal of Reviews·1988·2 authors

Managing Service Industries: Organizational Practices in a Postindustrial Economy.

Administrative Science Quarterly·1988·2 authors

55citations

Managerial practices that enhance innovation

Organizational Dynamics·1985·2 authors

190citations

Self-Management: Its Control and Relationship to Other Organizational Properties

Academy of Management Review·1983·1 author

139citations

Motivating the Client/Employee System as a Service Production Strategy

Academy of Management Review·1983·3 authors

372citations

Motivating the Client/Employee System as a Service Production Strategy

Academy of Management Review·1983·3 authors

158citations

Flexiform: A Model for Professional Service Organizations

Academy of Management Review·1983·4 authors

101citations

Perspectives on the Technology of Service Operations

Academy of Management Review·1982·2 authors

213citations

Perspectives on the Technology of Service Operations

Academy of Management Review·1982·2 authors

192citations

Toward a Core Typology of Service Organizations

Academy of Management Review·1980·2 authors

271citations