Quality and assessment in context: a brief review

Fred A. Koslowski

121 citations0/0 files storedQuality Assurance in Education

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Higher Education Governance and Development Educational Assessment and Pedagogy Education and Public Policy

Abstract

Purpose The purpose of this paper is to provide a general review for USA and international academic faculty and administrators of the dominant themes and history of quality and assessment in both industry and Higher Education, and how they relate to each other in order to stimulate and encourage debate as well as influence policy. Design/methodology/approach A range of published works (1976‐2005) in both the fields of industrial quality and quality and assessment in higher education are reviewed and arranged contextually so as to tell a collective “story” about their origins, similarities, and differences. This general review provides the reader with a structured historical examination of these concepts with practical emphasis on potential lessons learned. Findings Provides information on the major quality theorists and relates the types of quality (as defined in industrial terms) to the enterprise of higher education. Even more important, quality and assessment are defined within the context of US higher education. Though the terms are debatable, what is certain is that increased competitive pressure, finite individual and institutional resources, and increased demand for universal access, have made assessing the quality of higher education a major public, private, and international concern. Originality/value The value of this paper lies in its simple, yet comprehensive treatment of the subject‐matter. There is an information gap between industry and higher education and, as such, many lessons are lost. With an increasingly turbulent higher education environment, academic leaders and faculty, regardless of nationality, should consider the collective context of quality and assessment as more than an account of things past or present, but as a guide to planning, leading, and ultimately assessing future calls for reform.

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References

1982Out of the Crisis 1986Images of Organization 1979Quality Is Free: The Art of Making Quality Certain 1992Assessment for Excellence: The Philosophy and Practice of Assessment and Evaluation in Higher Education 1990How Colleges Work: The Cybernetics of Academic Organization and Leadership.1999Assessment Essentials: Planning, Implementing, and Improving Assessment in Higher Education 1992Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services 1997Images of organization, 2nd ed.

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