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A Model of Hotel Defection at the Purchasing Stage
16 references·0 citing·47 second hop
A Model of Hotel Defection at the Purchasing Stage (2013)A Model of Hotel Defection at the Purchas…Hotel Guests’ Preferences for Green Guest Room Attributes (2011)Hotel Guests’ Preferences for…Application of the Theory of Planned Behavior to green hotel choice: Testing the effect of environmental friendly activities (2009)Application of the Theory of …Do hoteliers need to manage image to retain loyal customers? (2007)Do hoteliers need to manage i…Are Your Satisfied Customers Loyal? (2004)Are Your Satisfied Customers …Loyalty: A strategic commitment (2003)Loyalty: A strategic commitme…Consumer Switching Costs: A Typology, Antecedents, and Consequences (2003)Consumer Switching Costs: A T…Evoking Emotion: Affective Keys to Hotel Loyalty (2002)Evoking Emotion: Affective Ke…Dimensions of customer loyalty: separating friends from well wishers (2002)Dimensions of customer loyalt…Customer loyalty in the hotel industry: the role of customer satisfaction and image (2000)Customer loyalty in the hotel…An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: a comparison of business and leisure travellers (2000)An importance-performance ana…Customer loyalty: the future of hospitality marketing (1999)Customer loyalty: the future …Attitudes and the Prediction of Behavior: A Meta-Analysis of the Empirical Literature (1995)Attitudes and the Prediction …A New Incremental Fit Index for General Structural Equation Models (1989)A New Incremental Fit Index f…The Analysis of Covariance Structures (1983)The Analysis of Covariance St…Significance tests and goodness of fit in the analysis of covariance structures. (1980)Significance tests and goodne…The Scree Test For The Number Of Factors (1966)The Scree Test For The Number…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The theory of planned behavior (1991)Developing an extended Theory of Planned Behavior model to predict consumers’ intention to visit green hotels (2013)Predicting green product consumption using theory of planned behavior and reasoned action (2015)Young consumers' intention towards buying green products in a developing nation: Extending the theory of planned behavior (2016)eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty (2006)Evaluation of Structural Equation Models Using the Partial Least Squares (PLS) Approach (2009)Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)Diffusion of Innovations 1 (2019)Strategic Management and Marketing in the Service Sector (1984)Zero defections: quality comes to services. (1990)Measuring Service Quality: A Reexamination and Extension (1992)The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions (2008)The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry (2009)Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2016)A General Approach to Confirmatory Maximum Likelihood Factor Analysis (1969)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)Economic Stress, Coercive Family Process, and Developmental Problems of Adolescents (1994)The Sources of Four Commonly Reported Cutoff Criteria (2006)Power and sensitivity of alternative fit indices in tests of measurement invariance. (2008)An Index of Factorial Simplicity (1974)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Application of importance-performance model in tour guides’ performance: evidence from mainland Chinese outbound visitors in Hong Kong (2003)Measuring tourist satisfaction by attribute and motivation: The case of a nature-based resort (2007)How smart is your tourist attraction?: Measuring tourist preferences of smart tourism attractions via a FCEM-AHP and IPA approach (2015)Marketing Research: Methodological Foundations (1977)From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)Temporal destination revisit intention: The effects of novelty seeking and satisfaction (2006)Destination image and tourist loyalty: A meta-analysis (2013)Cultural tourism: An analysis of engagement, cultural contact, memorable tourism experience and destination loyalty (2017)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Attitude-behavior relations: A theoretical analysis and review of empirical research. (1977)Meta-Analytic Procedures for Social Research (1991)ATTITUDES AND ATTITUDE CHANGE (1997)Measuring Trust* (2000)Understanding and using the Implicit Association Test: III. Meta-analysis of predictive validity. (2009)The Application of Electronic Computers to Factor Analysis (1960)A Rationale and Test for the Number of Factors in Factor Analysis (1965)The Eating Attitudes Test: psychometric features and clinical correlates (1982)Evaluating the use of exploratory factor analysis in psychological research. (1999)Best Practices for Developing and Validating Scales for Health, Social, and Behavioral Research: A Primer (2018)The Multidimensional Anxiety Scale for Children (MASC): Factor Structure, Reliability, and Validity (1997)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)A Brief Guide to Structural Equation Modeling (2006)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)
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References

  • 1980Significance tests and goodness of fit in the analysis of covariance structures.19,061 cited
  • 1966The Scree Test For The Number Of Factors13,549 cited
  • 1989A New Incremental Fit Index for General Structural Equation Models3,007 cited
  • 2009Application of the Theory of Planned Behavior to green hotel choice: Testing the effect of environmental friendly activities1,920 cited
  • 2003Consumer Switching Costs: A Typology, Antecedents, and Consequences1,857 cited
  • 1983The Analysis of Covariance Structures1,623 cited
  • 1995Attitudes and the Prediction of Behavior: A Meta-Analysis of the Empirical Literature1,612 cited
  • 2000Customer loyalty in the hotel industry: the role of customer satisfaction and image1,231 cited
  • 1999Customer loyalty: the future of hospitality marketing678 cited
  • 2000An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: a comparison of business and leisure travellers658 cited
  • 2003Loyalty: A strategic commitment637 cited
  • 2002Evoking Emotion: Affective Keys to Hotel Loyalty401 cited
  • 2004Are Your Satisfied Customers Loyal?341 cited
  • 2011Hotel Guests’ Preferences for Green Guest Room Attributes339 cited
  • 2002

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Dimensions of customer loyalty: separating friends from well wishers
321 cited
  • 2007Do hoteliers need to manage image to retain loyal customers?266 cited
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